Senior Community Specialist (Gaming)

Role Overview

This position sits within Razer Game Services and focuses on growing active, healthy player communities. The role calls for someone who is enthusiastic about gaming, comfortable working with global teams, and able to help create memorable experiences for players while contributing to the company’s wider mission in the gaming industry.

You will play an important part in shaping how players connect with the brand and with each other. The work involves direct engagement, community programming, and close collaboration with teams across product, marketing, and publishing.

What You Will Do

• Build and execute community plans that improve player engagement, retention, and loyalty.
• Oversee interactions across social channels, forums, Discord, Twitch, and other community touchpoints, keeping communication aligned and active.
• Connect with players through livestreams, discussions, and in-game experiences to support a welcoming and inclusive community culture.
• Organize and deliver community campaigns, contests, events, and activations that boost participation and excitement.
• Handle player questions, comments, complaints, and feedback promptly and professionally.
• Track community performance indicators such as sentiment, engagement, and recurring player feedback to spot patterns and opportunities.
• Translate community insights into practical recommendations that improve player experience and support marketing or product planning.
• Coordinate with product, marketing, and publishing stakeholders so community learnings are reflected in business decisions and campaign direction.
• Act as the voice of the player internally by bringing forward community concerns, ideas, and sentiment.
• Manage sensitive community situations with empathy, clarity, and good judgment.
• Keep up to date with current trends, tools, and best practices in community management and player engagement.

Role Requirements

• At least 5 years of background in community management, social media management, or a closely related area.
• Strong enthusiasm for gaming, along with a solid understanding of player behavior and online community dynamics.
• Excellent verbal and written communication skills, paired with strong collaboration and interpersonal abilities.
• Proven copywriting ability to produce content that is clear, compelling, and useful.
• Hands-on experience with major social platforms such as Facebook, Twitter, Instagram, Discord, and similar channels.
• Comfort working both independently and as part of a team.
• Good analytical thinking and problem-solving skills, with the ability to use data to guide decisions.
• Must be based in Singapore or Ho Chi Minh.

Equal Opportunity

The employer states that it follows an equal opportunity hiring approach and aims to maintain a workplace that is inclusive, respectful, and fair. Reasonable accommodations may be provided where needed, including for disability or religious practices, so that employees can contribute effectively.

Closing Note

The role is described as part of a global team with a gamer-focused culture and room for accelerated personal and professional growth.