Senior Cafe Operation Manager

Job Overview

We are seeking a Senior Cafe Operation Manager to oversee and enhance the daily functioning of all café outlets. This role involves ensuring compliance with standard operating procedures, maintaining high food and service quality, and driving profitability and operational efficiency across locations.

Key Responsibilities

• Supervise overall operations across multiple café outlets to ensure seamless daily performance.
• Enforce adherence to SOPs, food safety standards including FSSAI, hygiene, and service excellence.
• Lead and mentor Café Managers along with outlet teams, providing regular performance evaluations and development.
• Plan manpower needs and coordinate recruitment activities in partnership with HR.
• Manage costs related to food, labor, inventory, and minimize wastage effectively.
• Analyze outlet performance through sales data and MIS reports to identify improvement areas.
• Address escalated customer complaints promptly to enhance guest satisfaction.
• Collaborate closely with Procurement, Kitchen, Finance, HR, and Marketing teams to support business operations.
• Conduct routine visits and audits of outlets, implementing corrective measures as required.
• Organize timely training programs to foster employee growth and operational excellence.
• Drive the achievement of business targets while implementing process improvements continuously.

Qualifications and Experience

• Bachelor's degree in Hotel Management, Hospitality, or Business Administration is required.
• An MBA qualification will be considered advantageous.
• 8 to 12 years of experience in café, restaurant, or hospitality operations.
• At least 3 to 5 years managing multiple outlets concurrently.

Skills Required

• Expertise in managing operations across multiple café outlets.
• Proven leadership abilities and capability to guide teams effectively.
• Strong skills in sales development and business growth strategies.
• Experience in cost control for food, labor, and inventory management.
• Excellent customer service and complaint resolution skills.
• Problem-solving acumen and sound decision-making capabilities.
• Strong communication and analytical skills.