Senior Associate - Branch Operations

About HDFC Life

HDFC Life is among India’s major private life insurance providers, offering both individual and group insurance products. The company has built a wide footprint across the country, with more than 420 branches serving customers in over 980 cities and towns. Its business approach focuses on a balanced product portfolio, multiple distribution channels, ongoing product improvement, and using technology to make insurance delivery more effective.

Role Overview

This position is focused on branch-level operations support. The primary objective is to manage customer service and backend processing activities such as new business handling, policy servicing, accounts revival, and lead generation, while also helping improve persistency and revival-related underwriting outcomes.

Key Responsibilities

The role covers customer-facing support as well as internal operational coordination. It includes managing relationship support, processing new business requests, handling policy servicing tasks, supporting claims-related work, maintaining documentation, and contributing to business retention through persistency and revival follow-ups. The position also involves generating and supporting leads.

Qualifications

Candidates should hold a graduate or postgraduate degree.

Experience and Skill Expectations

The ideal candidate brings 1 to 2 years of experience in operations, customer service, or sales calling/operations work. Experience from the insurance or banking industry is preferred. Strong communication, customer handling, sales calling ability, and working knowledge of MS Office tools such as Excel and PowerPoint are important for success in this role.

Additional Notes

No additional benefits, perks, salary details, or vacancy count were specified in the source information.