Senior Admissions and Patient Relationship Manager

Role Overview

This position serves as the primary contact for incoming inquiries, combining a confident and energetic sales approach to guide prospective patients through the admissions process. The manager will focus on converting leads by resolving parental concerns related to costs and clinical care, using advanced empathetic communication and active listening to maintain calm and professionalism during high-pressure interactions.

Key Duties

• Manage admissions and sales conversion as the initial contact point for inbound leads, ensuring a persuasive and upbeat engagement.
• Effectively address objections from parents about financial and clinical aspects to facilitate enrollment decisions.
• Employ crisis de-escalation techniques with empathy and clear communication on stressful calls.
• Oversee the sales funnel using Salesforce or similar CRM tools, keeping leads engaged and ensuring timely follow-ups.
• Handle verification of insurance benefits with clarity, explaining complex US insurance terms like deductibles and coinsurance to families.
• Maintain accuracy in clinical intake documentation and supervise the revenue cycle to guarantee claim progress without errors.
• Develop and implement standard operating procedures, intake scripts, and automated workflows to improve practice scalability.

Requirements

• Fluent English at native or C2 level, with articulate and confident communication skills.
• Minimum five years’ experience in sales or admissions roles within healthcare, demonstrating success in direct sales engagements.
• Preferably experienced in US mental or behavioral health settings, with thorough understanding of adolescent care.
• Expertise in Salesforce CRM and Electronic Health Record systems such as Athena, Kareo, or AdvancedMD.
• Self-driven, well-organized, and able to thrive in a fast-paced, growing startup environment.

Additional Information

• Employment type: Full-time, remote work setup.
• Mid-level experience required.