Scheduling Specialist

About the role

Lifebulb is looking for an energetic, solutions-oriented Scheduling Specialist to support a growing mental health care team. In this role, you will help connect new clients with the right therapist, assist with care coordination, and provide administrative support that helps clients receive timely, high-quality services.

The organization is focused on creating a workplace where clinicians and administrative staff can feel engaged in their work while serving clients with care and professionalism.

What you'll do

• Take incoming calls from prospective clients who want to book an initial counseling appointment.
• Collect and document client demographics, billing details, and insurance information.
• Create new client records in an electronic medical records system.
• Match new clients with the most suitable counselor or therapist.
• Make outbound calls to handle scheduling-related needs for both new and existing clients.
• Work closely with therapists and support staff to resolve scheduling challenges.
• Maintain availability during the required shift window of 10:00 AM to 7:00 PM PST.

What we're looking for

• Clear, upbeat communication with both coworkers and leadership.
• Strong troubleshooting skills and the ability to make quick decisions.
• Excellent interpersonal skills and a professional, positive manner with clients and teammates.
• Fast learner who can adapt to new workflows and procedures.
• Comfort working in a team environment that is expanding and evolving.
• Strong attention to detail and good organizational habits.
• Solution-focused mindset with solid written and verbal communication skills.
• A bachelor’s degree is considered an advantage.
• Willingness to work from an office setting as well as remotely from home.

Benefits

• Competitive hourly pay.
• Weekly bonuses and performance incentives.
• Remote work schedule.
• Paid sick leave.
• 401(k) plan with up to 4% employer matching contribution.
• Opportunities to grow and advance within the company.

Additional information

This position is centered on scheduling support for a mental health services team. The work involves both client-facing communication and internal coordination, and the environment is described as fast-growing and change-friendly.