Scheduling Coordinator

Overview

Kind Behavioral Health (KBH) is dedicated to providing Applied Behavior Analysis (ABA) therapy to children with autism spectrum disorder (ASD). The organization focuses on delivering personalized, high-quality care that promotes independence, improves quality of life, and yields excellent clinical outcomes. The company culture emphasizes innovation, enjoyment, positive impact, and kindness.

Position Summary

KBH is seeking a full-time Scheduling Coordinator who will typically work from 8am to 5pm ET, with occasional flexibility to cover a 6am to 3pm ET shift when needed. This role involves managing scheduling adjustments for clients and clinicians to maximize clinician availability. The Scheduling Coordinator ensures billable and non-billable codes are used accurately, monitors cancellation trends by clinicians and families, and proactively reschedules to align with the recommended treatment hours. The ideal candidate will be highly detail-oriented with strong communication skills to handle time-sensitive rescheduling across multiple locations, maintaining seamless client care.

Key Responsibilities

• Accurately enter scheduling changes for clients and staff to uphold data accuracy.
• Coordinate staffing substitutions to cover absences and ensure timely clinician replacements.
• Assist with same-day call-out coverage to prevent service disruptions; on such occasions, shift hours to 6am-3pm ET.
• Manage data via CentralReach practice management software across all clinical sites.
• Track clinician availability and service schedules diligently.
• Update calendars for employees on leave or terminated as needed.
• Support payroll by ensuring timely CentralReach data conversions and conducting timesheet audits.
• Audit code usage and paid time off records to ensure correct payroll and service utilization.
• Communicate clearly and kindly with all stakeholders to provide excellent service experiences.
• Implement and improve scheduling and time-off processes in collaboration with team members.

Essential Skills and Qualifications

• Strong interpersonal skills to establish and maintain positive relationships with clients, clinicians, and other parties.
• Excellent listening and clear communication abilities, both written and verbal, for conveying simple and complex information.
• Highly organized with a structured and detail-focused approach, solving problems proactively.
• Emotional intelligence to manage sensitive conversations urgently and effectively.
• Self-motivated multi-tasker capable of managing various projects simultaneously.
• Ability to work autonomously in a fast-paced environment with a problem-solving mindset.
• Maintain strict client confidentiality per HIPAA regulations.
• Proficiency using CentralReach software and Microsoft Office suite (Word, Excel, Outlook, Teams).
• Preferred candidates hold a Bachelor’s degree and have experience with healthcare clients and providers.
• Knowledge of ABA services, autism care, and CentralReach platform is highly advantageous.
• Must reside within the East Coast time zone.

Equal Opportunity Statement

KBH practices equal opportunity employment and prohibits discrimination based on race, color, religion, sex, age, nationality, disability, sexual orientation, gender identity, marital status, veteran status, genetics, or other protected categories.

Use of Artificial Intelligence

The company may employ AI-assisted tools during hiring for resume review and application analysis to support but not replace human decision-making. Final employment decisions are made by human recruiters. Contact KBH for more detail on data processing.