Scaled Customer Success Manager, Spanish

About the Company

The company behind this role is building an AI-powered collaborative workspace designed to bring knowledge, projects, meetings, and AI tools together in one place. The aim is to help teams work with more speed, clarity, and less fragmentation. The platform is used by individuals, small teams, and large enterprises alike.

Employees are expected to be active users of the product and help shape the future of work through thoughtful craft, long-lasting solutions, and a belief that human collaboration remains essential. The broader mission is not just to release features, but to set a new benchmark for how people work together in the AI era, while giving customers more time for meaningful work.

Role Overview

This position focuses on managing and expanding a large customer portfolio across EMEA. The role combines scaled customer success, customer enablement, and account growth, with an emphasis on adoption, retention, and expansion.

What You Will Do

• Handle a broad set of customer accounts across the EMEA region.
• Support onboarding and growth through customized consultations, training sessions, and assistant programs.
• Plan and execute large-scale outreach initiatives to key contacts to improve product adoption.
• Collaborate closely with sales partners to strengthen customer engagement and usage.
• Act as an internal product expert who helps customers improve their workflows and maximize value from the platform.
• Identify strategic accounts and work to increase monthly active users and seat expansion.
• Reach out proactively to customers who are not making full use of the product and create success plans with them.
• Contribute insights that help shape the overall growth strategy.

What Success Looks Like

• Driving adoption and expansion for a product that is used by a wide variety of organizations, from major enterprises to individuals and nonprofits.
• Helping establish the foundations of customer success within a growing sales-assisted motion.
• Being a trusted advisor who leads onboarding, training, and working sessions for customers.
• Providing customer feedback and usage insights that influence future product direction.
• Growing your own capability while working on high-impact challenges in a fast-moving environment.

Experience and Skills Needed

• At least 3 years of experience in a fast-growing software company.
• A proven record of strong performance in Customer Success or Account Management.
• Fluency in Spanish.
• Experience managing a high volume of accounts.
• Strong self-motivation and a drive to be a top performer while contributing to the team.
• A growth mindset and comfort working in an early-stage, evolving team.
• A collaborative approach with a genuine interest in helping others succeed.
• High adaptability and comfort working in a changing business and industry.
• Strong interpersonal skills and a real interest in understanding customer challenges.
• Willingness to use AI tools to work more effectively, even without needing deep AI specialization.

Preferred Background

• Experience creating customer success playbooks or operational processes.
• Exposure to scaled program management or campaign building in Outreach.
• Familiarity with using the product itself.
• Interest in data and insights, with prior use of Salesforce and Gainsight.
• Previous experience as an early hire at a fast-growing startup.
• Strong technical aptitude.

Compensation

The estimated total on-target earnings for this position are €89,000 to €100,000 per year, inclusive of base pay and incentive compensation. Final compensation depends on factors such as location, role scope, complexity, and the candidate’s experience and expertise.

AI Approach

The organization expects employees to be curious, willing to experiment, and open to using AI as a practical partner in their work. Some roles may require stronger AI fluency, but for this position the emphasis is on curiosity and a willingness to adopt AI tools to improve outcomes.

Equal Opportunity and Accommodations

Applicants from all backgrounds are encouraged to apply, even if they do not match every requirement. The employer does not discriminate on the basis of any legally protected characteristic and will consider qualified applicants with arrest or conviction records where permitted by law. Reasonable accommodations are available during the application process, and candidates who need support should contact their recruiter.

The employer also states that it does not discriminate in hiring or employment decisions based on race, color, religion, national origin, age, sex, pregnancy, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other protected characteristics. Reasonable accommodations are also available for qualified individuals with disabilities and disabled veterans in the application process.

Application Notice

By submitting an application, candidates acknowledge and agree that the company and its affiliates may collect and process their information in line with the company’s recruiting privacy policy.