Scaled Customer Success Manager, Spanish

About the Company

The company behind this role offers a collaborative AI workspace that brings together knowledge, projects, meetings, and AI tools in one place. The aim is to make work more connected, faster, and easier to manage for individuals, small teams, and large organisations alike. Employees are expected to model the product’s future by focusing on craftsmanship, durable solutions, and the belief that meaningful work remains fundamentally human.

The broader mission is not simply to release new features, but to help define how people collaborate in the AI era. The team works on everything from business systems of record to AI agent management and automation that removes repetitive tasks, giving customers more time for work that matters.

Role Overview

This position focuses on scaled customer success for a large customer portfolio across EMEA. You will help customers adopt the product, expand their usage, and realise more value through consulting, training, and programmatic outreach. The role also involves working closely with sales teams, acting as a product advocate, and contributing insights that shape growth strategy and product direction.

Key Work Areas

• Manage a substantial book of customers across the EMEA region.
• Support onboarding and account growth through tailored consultations, training sessions, and assistant programs.
• Create and execute outreach programmes at scale to connect with key customer contacts and drive adoption.
• Partner with sales colleagues to strengthen product usage and customer expansion.
• Represent the product internally and externally, helping customers improve their workflows and get stronger returns from the platform.
• Spot strategic accounts with growth potential and work to increase monthly active users and seat count.
• Reach out proactively to customers who are not making full use of the platform and build action plans to improve outcomes.
• Share customer insights that help influence overall growth and success strategy.

What Success Looks Like

• You help increase adoption and expansion for a product that addresses real business needs.
• You contribute to the early foundations of customer success by helping shape assisted sales motions and operating practices.
• You become a trusted advisor who leads onboarding, training, and working sessions for customers.
• You gather feedback and learnings from customers that can inform future product decisions.
• You continue developing your capabilities while working on high-impact challenges in a fast-moving environment.

Required Background

• At least 3 years of experience in a fast-growing software company.
• A proven record of strong performance in a Customer Success or Account Management role.
• Fluency in Spanish.
• Experience handling a high volume of accounts.
• Strong self-drive and a desire to perform at a high level while contributing to a team.
• A growth-oriented mindset and comfort working in the early stages of a developing team.
• Genuine motivation to help others succeed and grow.
• Adaptability in a business and industry that changes quickly.
• Interest in meeting new people and solving business problems.
• Willingness to use AI tools thoughtfully to work more efficiently and improve outcomes.

Preferred Experience

• Experience creating customer success playbooks or repeatable processes.
• Background in scaled program management or building campaigns in Outreach.
• Familiarity with the product itself.
• Experience working with Salesforce and Gainsight, with interest in data and insights.
• Previous experience as an early hire in a fast-growing startup.
• Strong technical capability.

Compensation

The estimated total on-target earnings for this role are €89,000 to €100,000 per year, inclusive of base pay and incentive compensation. Final compensation may vary depending on location, scope, complexity, experience, and expertise. The company also states that it offers competitive cash compensation, equity, and benefits.

Application and Privacy

By submitting an application, candidates agree that the company and its affiliates may collect and process their information in line with the Global Recruiting Privacy Policy.

AI Expectations

You do not need to be a deep AI specialist for every role, but curiosity, experimentation, and a willingness to use AI as a practical collaborator are expected. In roles where AI fluency is essential, that requirement is stated explicitly. People who succeed here tend to use AI to improve thinking, simplify work, and help others build on their output.

Equal Opportunity and Accommodations

The company encourages candidates from diverse backgrounds to apply, including those who do not meet every listed qualification. It is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Qualified applicants with arrest or conviction records may be considered where permitted by law. Reasonable accommodations are available during the application process, and candidates who need support should inform their recruiter. The company also states that it does not discriminate in hiring or employment decisions based on race, color, religion, national origin, age, sex, pregnancy-related conditions, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other protected characteristics. Qualified individuals with disabilities and disabled veterans may request accommodations in the application process.