Scaled Customer Success Manager, Central and Eastern Europe (CEE)

Who We Are

Notion is a collaborative AI workspace uniting teams and agents by integrating knowledge, projects, meetings, and AI tools into a single platform for faster, clearer, and more cohesive work. Millions of individuals and organizations rely on Notion to streamline their work processes.

Our employees, called Notinos, are pioneers in bringing this new way of work to life. Focused on craftsmanship and enduring value, the teams strive not merely to release new features but to set a benchmark for human collaboration in the AI-powered workplace. From establishing business system records to managing AI agents and automating tasks, we are deeply committed to freeing customers' time for their most important work.

Role Overview

• Oversee a broad customer portfolio across the EMEA region.
• Facilitate onboarding and expand the customer base through customized Notion consultations, training sessions, and assistant programs.
• Develop and execute large-scale outreach campaigns targeting key stakeholders to promote Notion adoption.
• Collaborate cross-functionally with sales teams to ensure successful adoption of Notion solutions.
• Act as the internal product ambassador, enhancing client workflows to maximize return on investment from Notion.
• Identify and engage strategic customers to increase monthly active users and license expansions.
• Proactively reach out to customers underutilizing Notion to develop tailored action plans ensuring their success.
• Contribute insights and recommendations to shape the broader growth strategy.

Key Achievements

• Drive growth and engagement for a widely appreciated product that solves diverse challenges, used by global enterprises and individuals alike.
• Play a fundamental role in establishing the Customer Success framework and sales-assisted approaches at Notion.
• Serve as a trusted advisor and expert, leading training and onboarding to deepen customer understanding and uncover new use cases.
• Provide valuable customer feedback to guide product development and enhancements.
• Advance your professional skills by tackling impactful challenges within a rapidly growing company.

Required Experience and Skills

• Minimum of three years working experience in a fast-paced software company environment.
• A demonstrated history of success in Customer Success or Account Management roles.
• Fluency in Russian is essential.
• Proved capability managing a large volume of client accounts.
• Strong self-motivation and a drive to excel individually and within a team setting.
• A growth-oriented mindset, thriving in early team development environments.
• A passion for helping others succeed and grow through partnership.
• High adaptability to evolving business landscapes and industries.
• Enjoy engaging with new contacts to solve their business challenges effectively.
• A willingness to embrace AI tools to enhance work efficiency, though deep AI expertise is not mandatory.

Preferred Qualifications

• Experience developing Customer Success strategies or playbooks.
• Background in large-scale program management or designing campaigns with outreach tools.
• Familiarity with the Notion platform.
• Interest in data and analytics, with prior usage of Salesforce and Gainsight systems.
• Exposure to early-stage startup environments as one of the initial hires.
• Strong technical skills.

Compensation and Benefits

Notion offers competitive monetary compensation, equity options, and benefits. Salary is influenced by location, role complexity, and candidate qualifications. Estimated total on-target earnings range from approximately €89,000 to €100,000 yearly.

Applicant Notice

By submitting your application, you consent to the collection and processing of your personal data as per our global recruitment privacy standards.

On AI

While deep AI knowledge is not required for this role, all Notinos are intellectually curious and embrace AI as a collaborative tool to improve their work and output quality.

Equal Opportunity Statement

We promote inclusivity and diversity within our hiring practices and employment decisions, regardless of legally protected characteristics. We welcome applicants who may not meet every criterion but show enthusiasm for the role. Reasonable accommodations are available during application processes upon request.