Salesforce Administrator (m/w/d)

About the Role

Join our Sales Operations team as a Salesforce Administrator, serving as the primary expert for our CRM system. Collaborate closely with Sales, Partner Management, Marketing, and Customer Success teams to customize and optimize Salesforce to support our expanding international operations focused on occupational safety, environmental, quality, and sustainability management software solutions.

Key Responsibilities

• Manage, configure, and enhance the Salesforce platform including customization of objects, fields, layouts, validation rules, and process automation tools such as Flows.
• Oversee user access control through management of roles, profiles, permission sets, and sharing rules.
• Maintain high data integrity by handling data imports/exports, deduplication, and cleansing activities.
• Develop and update comprehensive reports and dashboards tailored for sales, partner management, and leadership teams.
• Automate business workflows using Salesforce's automation capabilities including Process Builder.
• Gather business requirements and transform them into scalable Salesforce solutions.
• Serve as the first technical contact for Salesforce-related queries and issues.
• Manage integrations with external systems such as marketing automation platforms, ERP, and reporting tools; stay current with Salesforce updates and evaluate their applicability.
• Document system processes and conduct training sessions to empower end-users.

Your Qualifications

• Minimum five years of experience as a Salesforce Administrator with a relevant certification such as ADM 201.
• Proven expertise in Salesforce configuration including objects, flows, validation rules, and reporting tools.
• Understanding of sales and partner operation processes and CRM data structures specifically in a B2B SaaS context.
• Experience integrating Salesforce with other platforms via APIs, middleware, and tools like Pardot.
• Familiarity with Salesforce Revenue Cloud (RCA) and Service Cloud solutions.
• Hands-on experience with Salesforce AI implementations such as Salesforce Agentforce.
• Possess a methodical, detail-conscious, and solution-oriented working style complemented by strong analytic abilities.
• Proficient use of AI in daily tasks to enhance productivity and outcomes; growth-oriented mindset with eagerness to refine processes continually.
• Fluent in English; proficiency in German is advantageous.
• Effective communicator able to convey complex concepts clearly to various business stakeholders.

Work Environment and Benefits

• Gain direct impact on sales and partner management processes through your central, hands-on role.
• Benefit from a supportive IT and Sales Operations team structure.
• Enjoy competitive compensation featuring a base salary plus transparent target bonuses.
• Flexible remote or hybrid work options, including home office possibilities.
• Structured onboarding coupled with mentorship from designated colleagues.
• Work within a flat hierarchy, open-door policy, and a professional yet relaxed atmosphere.
• Receive an additional leave day on your birthday.
• Participate in regular team events and maintain a healthy work-life balance with flexible hours, family-friendly office setup, subsidized gym membership, and more.

About the Company

We are a major European provider of Software as a Service solutions dedicated to EHS and ESG management. Our 250+ employees operate across multiple locations in Europe, supporting customers in enhancing their environmental, health, safety, and sustainability practices through our comprehensive software platform. Our offerings enable efficient multi-departmental and cross-national collaboration that ensures legal compliance and operational effectiveness.

If you are passionate about improving workplace safety, environmental stewardship, and sustainability, this opportunity is tailored for you.