Salesforce Administrator

About MAXVAL

Established in 2004, MAXVAL began as an IP services organization emphasizing efficiency, cost reduction, and continuous process improvement monitored through metrics. Pioneering technology-driven solutions early on, the company developed sophisticated internal applications aimed at enhancing quality, efficiency, and customer satisfaction. Today, MAXVAL has transformed these into marketable products and services, serving over 600 clients across the intellectual property life cycle with a workforce exceeding 700 skilled professionals.

Job Overview

The role of Salesforce Administrator is pivotal to maintaining the Salesforce.com environment. Responsibilities include routine system administration, audits, managing integrations, and partnering with cross-functional teams to capture and document requirements. The individual will support system stability, development, change management, and user education to elevate organizational Salesforce expertise.

Core Responsibilities

• Function as the principal system administrator managing Salesforce.com.
• Perform regular maintenance tasks such as updating user accounts, generating reports and dashboards, configuring workflows, and other administrative duties.
• Conduct internal audits of the system and prepare for Salesforce platform updates.
• Oversee data feeds and seamless integrations between Salesforce and other systems.
• Manage the assessment, planning, and execution of new feature requests.
• Collaborate with leadership to establish optimal processes that support administration, development, and change initiatives.
• Provide training for new users and contribute to the enhancement of Salesforce capabilities within the team.
• Serve as a communication bridge among users, vendors, and the application development team.
• Work autonomously with colleagues to define and document detailed requirements for development projects.

Required Skills and Qualifications

• At least two years of experience as a Salesforce.com administrator.
• Preferred certifications include Salesforce Admin (ADM201 and ADM211), Sales Cloud, Service Cloud, and Developer credentials.
• Proven track record in process design and promoting user adoption.
• Comprehensive knowledge of Salesforce platform functionalities such as custom applications, objects, formula fields, workflows, and tailored views of moderate complexity.
• Expertise in Salesforce best practices and system capabilities.
• Strong skills in data management and handling complex project completions.
• Demonstrated ability to analyze, comprehend, and communicate intricate requirements effectively.
• Experience in SCRUM or Agile methodologies is preferred.
• Excellent communication skills, capable of engaging all organizational hierarchy levels.
• Ability to prioritize multiple requests, meet deadlines, and coordinate tasks across different departments.
• Creative and analytical problem-solving aptitude.

Additional Details

• Shift Hours: Either 11:30 AM to 8:30 PM or 8:30 PM to 5:30 AM.