- Experience
- 1–3 yrs
- Salary
- INR 13,000 – INR 40,000 / month
- Openings
- 1
- Posted
- 7 hours ago
- Work mode
- In office
- Education
- 12th pass or graduate
- Resume
- Required to apply
Where you'll work
Job description
About the Role
Khushbu Jewellers is seeking a motivated and experienced Telesales Team Leader to guide and inspire our telecalling team. The successful candidate will be responsible for managing daily operations of the call center, monitoring sales KPIs, coaching sales representatives, and ensuring that the team achieves or surpasses set revenue goals.
Key Responsibilities
- Lead, train, and support telesales team members to consistently meet monthly and quarterly sales objectives.
- Conduct daily briefings, evaluate call performance metrics, and allocate daily leads and campaign targets effectively.
- Supervise live and recorded calls to maintain standards in script compliance, pitch quality, and regulatory adherence.
- Provide regular constructive feedback and one-on-one coaching sessions to enhance team performance.
- Track and analyze key indicators such as call volume, conversion rates, talk time, and generated revenue.
- Refine sales scripts, objection handling strategies, and pitches to improve conversion results.
- Collaborate with marketing and senior management to improve lead quality and sales tactics.
- Manage lead distribution through CRM systems and oversee the sales pipeline.
- Prepare detailed daily, weekly, and monthly reports on team performance for upper management review.
Qualifications & Requirements
- Minimum education: 12th pass or graduate in any discipline.
- Experience range: 1 to 3 years in telesales, outbound, or inside sales, including at least one year in a leadership or supervisory position.
- Proven leadership and team motivation skills, with the ability to resolve conflicts effectively.
- Excellent verbal communication and negotiation skills in English and Hindi; proficiency in regional languages is advantageous.
- Familiarity with CRM software (such as Salesforce, LeadSquared, or ZoHo) and competent in MS Excel.
- Strong understanding of sales metrics, call flows, and optimization of conversion funnels.
Compensation & Benefits
- Competitive salary range between 13000 and 40000 INR per month.
- Performance-based incentives to reward outstanding results.
- Opportunities for fast career growth in a dynamic environment.
- Supportive and energetic workplace culture.