Sales Manager, Global Account Management

About Samsung Electronics Device Solution

Samsung Electronics Device Solution is a global leader in advanced semiconductor technology committed to advancing excellence for a better world.

Role Overview

The Sales Manager for Global Account Management will oversee a strategic global customer account, facilitating the sales of memory products across multiple regions. Acting as the principal commercial liaison, this role requires collaboration with customers, headquarters, regional sales teams, product departments, supply chain, quality, and other internal partners. The incumbent will be responsible for managing account performance, customer demands, pricing strategies, supply coordination, and addressing ongoing business challenges while fostering long-term sustainable partnerships.

Key Responsibilities

• Oversee sales operations and account results for a designated strategic global client.
• Meet established revenue and sales targets for the assigned customer and product lines.
• Function as the main commercial point of contact and coordinate account management across regions.
• Handle Requests for Quotations (RFQs), quotations, pricing negotiations, and commercial discussions.
• Develop and implement strategic account plans aligned with headquarter and regional sales directives.
• Track customer demand, sales forecasts, product needs, and supply status closely.
• Collaborate with product, supply chain, operations, quality assurance, and headquarters teams to fulfill customer requirements effectively.
• Advocate for the customer’s priorities and business views among internal stakeholders.
• Manage and resolve client issues promptly with appropriate communication and escalation.
• Establish and nurture strong relationships with key stakeholders within the customer organization across various functions and regions.
• Conduct routine business reviews with customers and internal teams.
• Prepare regular sales reports, forecasts, account progress updates, and management presentations.
• Monitor industry trends, competitor activities, and market conditions related to memory products pertinent to the account.
• Work in close partnership with headquarters, regional teams, and the US sales unit to ensure unified global account support.

Candidate Qualifications

• Diploma or bachelor’s degree in Electronics, Electrical Engineering, Business Administration, or related field.
• At least 8 years of experience in sales, account management, or commercial roles within the semiconductor or electronics industry.
• Minimum 5 years of experience managing key or strategic customer accounts.
• Preference given to candidates with experience handling global customers and cross-regional collaboration.
• Thorough understanding of semiconductor products, customer demand trends, pricing, supply chain management, and commercial operations.
• Excellent skills in account management, negotiation, communication, and stakeholder coordination.
• Capability to work effectively across headquarters, regional offices, and multidisciplinary teams.
• Strong analytical skills and competency in reporting.
• Customer-oriented, accountable, and capable of juggling various commercial priorities.
• Proficiency in English is required; Chinese skills preferred to support relevant customer communication.