Sales Executive - Customer Support and Inbound Sales

About the Role

Join V5 Global, a prominent business solutions and consulting firm dedicated to driving growth through talent acquisition, sales enablement, and other strategic business services. Based in Mahadevpura, Bangalore, this full-time opportunity is for a Customer Support Executive focused on inbound sales, handling customer queries and converting leads into sales.

Key Responsibilities

• Manage inbound calls and WhatsApp messages from customers efficiently.
• Assess customer needs and advise on appropriate product choices.
• Convert inbound inquiries into confirmed sales transactions.
• Provide detailed information on product specifications, pricing, promotions, and stock availability.
• Maintain proactive follow-ups with potential customers to enhance sales conversion rates.
• Keep the CRM system updated with accurate customer details and interaction records.
• Ensure excellent service delivery and support additional sales efforts including upselling and cross-selling.

Candidate Eligibility

• Applicants must be graduates or undergraduates.
• Experience ranging from 0 to 3 years in customer support, telecalling, inbound sales, or retail sales is desirable.
• Effective communication abilities in English along with proficiency in a regional language.
• Familiarity with basic computer operations and MS Office applications.
• A strong customer-oriented mindset combined with a goal-focused approach.

Preferred Experience

• Background in consumer electronics, home appliances, or e-commerce customer service is advantageous.

Benefits and Working Conditions

• Attractive performance-related incentives.
• Professional training programs and potential for career advancement.
• Employee recognition initiatives to reward contributions.
• Working hours consist of a 9-hour shift with weekly days off scheduled according to business needs.