Sales Executive

Overview

This role is focused on surpassing sales and profitability objectives by delivering an outstanding customer experience that reflects the brand's values and standards.

Key Responsibilities

• Present and showcase the vehicle lineup tailored to each customer's preferences.
• Ensure every stage of the customer journey including providing quotes, offers, test drives, and obtaining feedback meets brand expectations.
• Make vehicle handovers memorable by thoroughly explaining all features and benefits to customers.
• Gather and analyze market intelligence on competing brands to aid strategic planning.
• Build and nurture relationships with new and existing clients through ethical sales techniques and personalized service.
• Accurately handle all sales documentation following company protocols.
• Abide by pricing and administrative guidelines to ensure consistency and clarity.
• Coordinate with financial institutions and insurance companies to negotiate advantageous deals.
• Ensure prompt collection of receivables to maintain healthy cash flow and reduce financial risk.
• Collaborate with the Service, Parts, Finance, and New Car Sales departments to streamline the customer experience.
• Maintain professional and clear communication with customers at all times throughout the sales process.
• Keep up to date with product knowledge, industry trends, and competitor offerings to provide knowledgeable advice.
• Comply fully with company policies, quality management standards (QMA, ISO), health & safety regulations, and ethical codes of conduct.

Key Accountabilities

• Meet and exceed sales and profitability targets by employing effective sales tactics and engaging with customers skillfully.
• Efficiently use the customer relationship management system to monitor leads and sales opportunities.
• Deliver customized product demonstrations that align with the unique needs of each customer.
• Maintain excellent customer satisfaction and secure repeat business.
• Identify and exploit new market segments and sales opportunities to expand business.
• Utilize the company’s customer database for prospecting, generating repeat sales, and gaining referrals.
• Handle customer complaints professionally and ensure timely resolutions.
• Support brand promotion by participating in marketing activities and ensuring customers receive a consistent brand experience.
• Pursue ongoing personal and professional growth opportunities.

Qualifications and Experience

• High school diploma or equivalent required; Bachelor’s in Business, Marketing or related fields preferred.
• Valid driver’s license mandatory.
• Previous experience in automotive or luxury sales is desirable.
• Excellent communication and interpersonal skills suited for engaging high-end clientele.
• Strong negotiation, deal closure, and relationship management capabilities.

Experience Required

• Two to three years’ experience in automotive sales or luxury retail.
• In-depth knowledge of the local market; experience with premium or luxury brands is highly advantageous.
• Proven sales success and a strong affinity for luxury automobiles are essential.

Additional Information

Only candidates shortlisted will be contacted for further steps. Appreciation is expressed to all applicants for their interest in joining the organisation.