Sales Enablement Specialist APAC

Role Purpose

• Enhance collaboration between SPS and Sales teams across APAC to boost engagement and maximize the benefits of the SPS support framework.
• Serve as the expert and primary user of Quote-to-Cash processes, tools, and systems within the SPS team.
• Expand sales engagement by encouraging proactive task assignments through strong stakeholder relationships and business partnerships.
• Lead initiatives to simplify processes, automate workflows, and leverage AI technologies to drive commercial efficiency and improve customer responsiveness.

Key Responsibilities

• Establish and maintain robust connections with Sales Managers, Account Managers, Commercial Operations, and other cross-departmental teams in APAC.
• Promote awareness and foster adoption of SPS capabilities in line with strategic business goals and growth plans.
• Collaborate with Sales teams to increase delegation of tasks, enhancing overall productivity and enabling sales representatives to concentrate on client interactions.
• Act as the primary power user for enterprise tools including Salesforce, SAP CRM, CPQ, Gratis, and related commercial platforms.
• Offer training, guidance, and share best practices to SPS members regarding commercial procedures and platform usage.
• Lead continuous enhancement programs focusing on Quote-to-Cash activities such as lead management, opportunity tracking, quotation preparation, order processing, and customer service flows.
• Spot opportunities to integrate automation and AI-driven tools, utilizing Microsoft Copilot, Power Platform, Power BI, and similar enterprise technologies.
• Work jointly with IT, Finance, Marketing, Compliance, and Commercial Operations to execute process and automation advancements.
• Create dashboards, conduct analytics, and provide insights to evaluate SPS team performance, productivity, and overall business impact.
• Identify operational bottlenecks based on data trends and suggest actionable improvements.
• Drive the adoption of digital solutions that accelerate commercial operations and scalability.
• Support change management efforts for successful introduction of new tools, processes, and technologies.

Qualifications & Experience

• Bachelor's degree in Business, Engineering, Data Analytics, Information Systems, or similar fields.
• Minimum of five years’ experience in roles such as Commercial Operations, Sales Enablement, Program Management, or sales support.
• Strong grasp of Quote-to-Cash methodologies and commercial operational processes.
• Proficient with Salesforce, SAP CRM, CPQ, and Gratis enterprise systems.
• Experience in data analytics, Power BI, dashboard development, and reporting.
• Familiarity with AI technologies, Microsoft Copilot, and workflow automation initiatives.
• Proven capability in leading cross-functional projects and continuous process improvements.

Preferred Skills

• Expertise in AI and Generative AI applications.
• Hands-on experience with Microsoft Copilot.
• Advanced Power BI and data visualization skills.
• Proficiency in Power Automate and workflow automation tools.
• Salesforce administration and reporting knowledge.
• In-depth understanding of SAP CRM and CPQ systems.
• Experience in process mapping and Lean continuous improvement methodologies.
• Competence in commercial analytics and KPI management.