Sales & Customer Service Consultant

About Intrepid Travel

Intrepid Travel is dedicated to inspiring, crafting, sharing, and leading exceptional travel experiences that benefit both travelers and the environment. Since 1989, we have been fostering positive change through meaningful travel and proudly hold B Corp certification, offering thousands of travel experiences in over 100 countries worldwide.

Role Overview

We are seeking Sales Consultants to join our Auckland-based sales team to assist customers and travel agents in planning memorable adventures. This full-time permanent role operates on a hybrid schedule, requiring three days per week in the office and involves working a rotating roster that covers seven days, with shifts between 8 AM and 7 PM, including weekends. Initial training will be provided in-office to support your successful onboarding.

Key Responsibilities & Requirements

• Deliver outstanding customer service by engaging with travelers and travel agents from initial inquiry through to departure.
• Utilize strong sales skills to convert inquiries into confirmed bookings while working toward sales targets and KPIs.
• Maintain clear, professional communication both verbally and in written form, demonstrating fluency in English.
• Manage bookings, documentation, and related correspondence proficiently using Microsoft Office tools.
• Ensure meticulous attention to detail to provide customers peace of mind.
• Collaborate positively within a team-focused environment and support colleagues to enhance the customer experience.

Compensation & Benefits

The role offers an annual salary of $71,520 NZD plus KiwiSaver contributions and the potential for 10% incentives. Further details about sales targets and incentives will be shared during the interview process. Candidates must have full working rights in New Zealand as sponsorship is not available.

• Flexible work arrangements and the option to work remotely four weeks per year.
• An annual complimentary Intrepid trip, along with generous discounts for family and friends.
• Additional five days of leave annually for Intrepid trips.
• Minimum of 10 weeks paid parental leave for all parents, plus other leave benefits.
• Access to e-learning platforms, professional development, and mentoring programs.
• 20 hours of volunteer leave yearly dedicated to causes important to employees.
• Employee Assistance Program offering 24/7 counseling for employees and their families.

Diversity & Inclusion

Our workforce comprises 71 nationalities in more than 30 countries, reflecting the diverse customers and communities we engage with. We foster an inclusive culture that values individuality and encourages applications from all backgrounds, including First Nations people, LGBTQI+ individuals, persons with disabilities, disadvantaged communities, and people of varying ethnicities, races, and religions.

Values

We're committed to being Real, Together, Ambitious, and Impactful. These core values inspire our success and guide our daily work within the company.