Sales Consultant - Retail Jewellery

Role Overview and Responsibilities

This position focuses on converting potential customers into confirmed buyers and consistently surpassing sales goals established by management. The incumbent will take initiative in expanding client relationships and portfolios.

• Meet or exceed individual sales targets and performance indicators.
• Maintain store standards in alignment with company policies.
• Possess comprehensive knowledge of our products as well as competitor offerings.
• Provide exceptional customer service by adhering to the DSCE approach.
• Ensure precise control and 100% accuracy of stock inventories.
• Continuously achieve monthly sales objectives set by management.
• Create a welcoming, friendly atmosphere to deliver outstanding customer experiences before, during, and after purchase.
• Tailor sales techniques to meet unique customer needs and motivations.
• Confidently negotiate and address objections from customers.
• Stay updated on market trends, industry news, and competitor activities.

Qualifications and Experience

• Minimum education: Senior High School graduate.
• 5 to 7 years of experience in luxury retail, service, or hospitality sectors.
• Basic familiarity with jewellery products.

Personal Attributes

• Strong interpersonal and communication abilities.
• Deep understanding of customer service demands and priorities.
• Meticulous with excellent multitasking skills and precision.
• Proactive self-starter who works well in teams.
• Availability to work retail hours including weekends as required by business needs.