Sales Consultant - Queen Street

Role overview

At Swarovski, your ideas matter and your contribution helps shape memorable experiences for customers every day. This role is about bringing the brand’s signature sparkle to life in store, where service, style, and elegance come together in every interaction.

As a Sales Consultant, you will provide excellent customer service, create engaging brand moments, motivate customers through your product knowledge, support the team in reaching sales targets, and help maintain a lively and polished retail environment.

What you will do

• Provide warm, high-quality service and connect with customers through engaging storytelling.
• Develop customer trust and long-term relationships, including support for loyalty initiatives.
• Work toward personal and team sales targets and take ownership of results.
• Partner with colleagues to keep the store inviting, tidy, and well-organized.
• Keep your knowledge of products current and use digital tools to improve the shopping experience.

What we are looking for

• Genuine interest in fashion, luxury, or lifestyle brands.
• Prior experience in a retail setting with exposure to multicultural customers.
• Strong customer service ability and a personable style that helps build confidence and trust.
• A curious, empathetic, and commercially minded team player who focuses on results.
• Comfort using digital tools and retail technology.
• Confidence to bring your individuality and creative thinking into the team.

Benefits and development

• Recognition rewards for strong performance.
• Staff discounts on Swarovski products.
• Paid volunteering leave for causes you support.
• Access to a global employee assistance programme covering mental, physical, and emotional wellbeing, plus managerial, financial, and legal support.
• Full product and personal training to support your growth.
• Career development opportunities.

Career growth

Many Sales Consultants progress into leadership or specialist paths such as Store Manager, Trainer, or Visual Merchandiser. Swarovski supports ongoing development so you can build a career aligned with your goals.

About Swarovski

Swarovski is known for crystal products crafted with quality and precision that celebrate individuality. Established in Austria in 1895, the company designs, makes, and sells crystals, gemstones, Swarovski Created Diamonds, zirconia, jewellery, accessories, and home décor.

The brand places sustainability and responsibility at the centre of its work, including circular innovation, diversity, inclusion, and the charitable efforts of the Swarovski Foundation. Swarovski encourages people to express themselves confidently and respectfully, and values the strength that comes from different perspectives.

Equal opportunity statement

Swarovski is an equal opportunity employer committed to fair and inclusive hiring and to creating a workplace where everyone feels they belong.