Sales Consultant - Givenchy - Harrods

Role overview

The Sales Associate is the first point of human contact for many clients and represents Givenchy’s values, service culture, and attention to detail. This role is central to delivering a polished, welcoming, and emotionally engaging boutique experience. Success in the position comes from being present, curious, and eager to learn while building strong foundations in service, product expertise, and client engagement.

The purpose of the role is to provide an elevated client experience in line with Maison standards, support store performance, and steadily develop skills in selling, service, and clienteling. Progress in the role is built through experience, feedback, and curiosity, with increasing ownership of the impact made on clients, colleagues, and the store environment.

Client interactions

• Welcome clients with warmth, professionalism, and care.
• Provide attentive, personalised service at each stage of the client journey.
• Work toward understanding client needs, preferences, and personal style.

Performance and personal growth

• Build knowledge of products, selling techniques, and the brand language.
• Seek feedback actively and learn from peers and leaders.
• Take ownership of individual growth and ongoing progress.

Team contribution

• Help maintain a respectful, positive, and collaborative team culture.
• Support smooth client journeys and consistent day-to-day excellence.
• Maintain high standards in behaviour, presentation, and attitude.

Key responsibilities

• Deliver refined, courteous, and consistent service across the selling floor.
• Support personalised client experiences while following Maison guidelines.
• Help create a welcoming store environment that feels emotionally engaging.
• Contribute to individual and store sales objectives.
• Use selling methods and brand storytelling learned through training.
• Demonstrate reliability, focus, and professionalism while working on the floor.
• Develop a strong understanding of collections, heritage, and craftsmanship.
• Share product information accurately and confidently with clients.
• Represent the Maison through grooming, presentation, and conduct.
• Process transactions accurately and efficiently.
• Support stock, cash, and other operational tasks with care.
• Keep the boutique clean, orderly, and aligned with elevated brand standards.
• Show curiosity, humility, and a willingness to learn.
• Build confidence through preparation, consistency, and gradual autonomy.
• Take pride in representing the Maison at all times.

Profile

Ideal candidates will have a passion for luxury or premium retail, strong interpersonal and communication abilities, a positive attitude, and a genuine desire to learn. Fluency in the local language is required, and additional languages are considered a strong advantage.

Success measures

• Clients leave feeling welcomed, understood, and well cared for.
• The role contributes consistently to team and store performance.
• Confidence and capability grow steadily on the selling floor.
• Strong foundations are built in service, selling, and brand knowledge.
• There is clear readiness to progress toward Senior Sales Associate.