Sales Associate - Watches

About the Role

Our client, a prominent luxury retail group, is seeking Sales or Senior Sales Associates for its Dubai location to enhance customer experience and drive sales in the watches segment.

Key Responsibilities

• Identify and address customer needs and inquiries regarding products, pricing, and services.
• Provide expert guidance to customers on product selections that best suit their preferences.
• Meet and surpass sales objectives utilizing advanced techniques including upselling and cross-selling.
• Develop and maintain strong customer relationships to foster brand loyalty.
• Manage new product launches, promotional activities, and ensure appealing visual merchandising.
• Oversee consistent stock replenishment and maintain high standards of cleanliness and store presentation.
• Execute store-level CRM activities and relay pertinent feedback.
• Collaborate with Customer Care Centre to ensure seamless after-sales service.
• Prepare daily sales reports and adhere to company protocols regarding ordering and cash handling.

Required Knowledge and Skills

• Comprehensive understanding of product features and brand benefits within the store.
• Awareness of competitor brands and their pricing structures.
• Familiarity with internal store processes, procedures, and operational systems.
• Effective selling and presentation capabilities.
• Strong communication skills in English.
• Professional appearance and grooming standards.
• Basic proficiency in numerical calculations and IT applications.