Sales and Operations Lead - Women Only - Bengaluru (HSR Layout)

Overview

Supernan is a prominent app-based platform focused on linking families with carefully vetted professional nannies, aiming to provide dependable and flexible childcare solutions that meet modern parents' varied demands. Joining as a Sales and Operations Lead, you will be critical in steering daily operational activities and fostering growth while delivering exceptional experiences to parents on our platform.

Key Duties

• Manage nanny bookings ensuring punctuality and compliance with protocols.
• Act as a liaison with parents to address their inquiries, collect feedback, resolve conflicts, and support nannies in service improvement.
• Establish and nurture strong, trustworthy relationships with nannies to promote cooperation.
• Conduct interviews for prospective nannies both virtually and in person.
• Oversee processes at the Supply Hub located in HSR Layout.
• Drive demand by interacting with parents via video calls, phone, WhatsApp, and email to resolve questions and facilitate service engagement.

Required Qualifications & Skills

• Fluency in English, Kannada, and Hindi is mandatory.
• Residency in South Bangalore.
• Excellent communication and interpersonal skills.
• High technological proficiency and ease with navigating digital tools.
• Strong problem-solving capabilities and tactful handling of disputes.
• Minimum 2 years’ experience in team management.

Work Schedule & Conditions

The role demands working the second shift from 12 PM to 10 PM, Monday through Saturday.

Compensation & Benefits

• Annual salary range INR 300000 to 400000, negotiable based on previous salary.
• Health insurance coverage.
• Cell phone expense reimbursement.
• Paid time off.
• Annual bonus.

Additional Information

This position is a full-time permanent role geared toward women candidates, emphasizing a dynamic startup culture where your contributions directly influence company growth.