Sales and Marketing Executive

About the Role

GaadiMech is seeking a dedicated team member to oversee the complete lifecycle of service orders, from initial booking through to final delivery. This role requires acting as a vital link connecting customers, partner garages and service centers, and internal teams to ensure timely updates, efficient service, and accurate documentation throughout the process.

Key Duties

• Manage full service order cycles including booking, partner assignment, monitoring service progress, and completion.
• Communicate daily with multiple vendor partners such as garages, mechanics, and vendors to coordinate services.
• Allocate orders to appropriate partners considering their availability, proximity, and service specialties.
• Track orders continuously to guarantee on-schedule completion according to promised timelines.
• Keep customers informed about status updates, delays, approvals, and delivery using phone calls and WhatsApp messages.
• Address any escalations involving delays, quality issues, partner conflicts, or customer complaints effectively.
• Ensure all service documentation is accurate and complete, including job cards, bills/invoices, photographs where required, and notes.
• Confirm service delivery and gather customer feedback post-service completion.
• Maintain detailed and precise records in CRM systems, Google Sheets, or in-house applications.
• Assist with onboarding new service partners through contact facilitation, process alignment, and follow-up activities.

Candidate Requirements

• Fluent communication skills in Hindi and basic English; knowledge of other regional languages is beneficial.
• Strong organizational abilities along with excellent coordination and follow-up skills to avoid workflow lapses.
• Comfortable with smartphone technology and familiarity with apps such as WhatsApp, Google Sheets, and CRM software tools.
• Problem-solving skills and the ability to remain composed under the pressure of busy service hours.
• A fundamental understanding of the vehicle service process is an advantage but not mandatory.
• Experience range from zero up to two years is acceptable; fresh graduates with a coordination mindset are encouraged to apply.

Preferred Personal Qualities

• Well-organized, punctual, and attentive to details.
• Capable of juggling multiple service orders simultaneously without loss of quality or control.
• A balanced approach to communication: polite and composed with customers, firm yet respectful with partner teams.

Additional Information

Joining GaadiMech offers the chance to engage directly in operational activities impacting customers daily, accelerating your learning curve in automotive service management and partner relations. There are growth opportunities aimed towards advancing into operational leadership or partner management roles.

Salary and Benefits

The position offers a monthly compensation ranging from 20000 to 29500 INR.