Rostering Officer

About Bene Aged Care

At Bene Aged Care, we value our staff as our most important asset and strive daily to create an environment where you feel appreciated, supported, and empowered to excel. Joining Bene means becoming part of a committed community dedicated to making a significant positive impact on the lives of older Australians.

Why Join Us?

• Secure permanent full-time employment offering stability
• A collaborative and supportive workplace culture that promotes your success
• Opportunities for continuous professional development to advance your career
• Salary packaging options to enhance your net income
• The chance to make a meaningful difference in aged care every day

Role Overview

We are seeking an adept problem-solver who can ensure the smooth running of complex staffing operations. As the Rostering Officer reporting to the People & Culture Manager, you will be key to maintaining safe, efficient, and compliant workforce scheduling within our residential aged care services.

Key Duties

• Manage daily rosters for nursing, personal care, hospitality, and lifestyle teams
• Respond swiftly to unexpected absences, arranging replacements promptly
• Optimize use of internal staff to reduce reliance on agency personnel
• Keep precise workforce records and update rosters in real time
• Publish rosters at least two weeks ahead of schedule
• Ensure staffing allocations fulfill operational needs and AN-ACC requirements
• Process roster alterations and timesheet updates to aid accurate payroll
• Track staffing patterns, identify issues, and escalate concerns suitably
• Prepare official roster documents, including Standard Shift Change Letters
• Communicate effectively with managers, staff, and agencies
• Foster positive relationships across sites and corporate teams
• Participate in ongoing improvements to the rostering function

Candidate Profile

We seek a detail-focused, organised, and resilient individual committed to excellence. You will bring enthusiasm, accuracy, and a proactive mindset that motivates your colleagues.

Desired Qualifications and Experience

• Prior experience in rostering or workforce scheduling roles
• Experience in aged care, healthcare, or community sectors is highly preferred
• Strong understanding of Aged Care Awards, Enterprise Agreements, and rostering best practices
• Excellent skills in organisation, administration, and time management
• Effective communication and stakeholder engagement abilities
• High attention to detail with strong commitment to accuracy
• Familiarity with Humanforce workforce management software is advantageous
• Ability to work autonomously while contributing positively in a team setting
• Resilience, adaptability, and a customer-oriented approach

Pre-Employment Conditions

• Provision of a current National Police Clearance
• Proof of current Australian work rights
• Compliance with vaccination requirements as per Bene policy