Roster Scheduler

About the role

Uniting Wontama in Orange, NSW is looking for a Workforce Officer focused on roster scheduling to help keep its residential aged care operations running effectively. In this role, you will work alongside the Workforce Coordinator to manage rostering, workforce administration, and payroll-related support so the care team can continue delivering high-quality service.

You will be responsible for building and maintaining rosters that are accurate, compliant, and easy to access. The role also involves reviewing workforce information and producing timely reports on key rostering measures to support good decision-making.

This position contributes to Uniting’s person-centred approach by supporting staff, residents, and families through professional, efficient, and confidential rostering practices.

Role details

• Clerical Administration Grade 4 (Indirect)
• Full-time or part-time options are available
• Monday to Friday schedule
• Onsite role based at Uniting Wontama, Orange, NSW

Key responsibilities

• Handle daily rostering for about 180 employees, including amendments, updates, and compliance checks
• Prepare roster reports and assist with payroll administration
• Partner with the Workforce Coordinator to keep rosters current and available
• Answer internal and external queries, including questions from staff and residents’ families
• Arrange meetings and training sessions, and record minutes when needed
• Accurately process invoices within required timeframes
• Maintain confidentiality, privacy, and adherence to organisational policies and legal requirements
• Communicate clearly and respectfully with people from a wide range of backgrounds

Qualifications and experience

This position is usually suited to someone with a Certificate III in Business Administration, Customer Service, or equivalent experience in rostering.

• Demonstrated rostering experience supporting 100 or more staff members is essential
• Background in payroll support and workforce reporting
• Strong computer capability, including CRM platforms, rostering systems, and Work Smart Dynamics, is highly regarded
• Excellent written and verbal communication, along with strong customer service skills
• High attention to detail and the ability to manage multiple tasks at once
• Well-developed organisational and time management abilities
• Advanced skills in Microsoft Outlook, Teams, and the Office suite
• Ability to solve problems, negotiate, and balance competing priorities

What Uniting offers

• A meaningful career with a respected human services organisation
• Salary packaging benefits of up to $18,550 for not-for-profit employees
• Access to U Rewards for exclusive discounts
• Fitness Passport membership to support health and wellbeing
• A supportive, inclusive, and collaborative workplace
• Opportunities for career development
• Option to buy additional leave
• Employee referral bonus of $500 for a successful referral

About the organisation

Uniting NSW.ACT is a major human services organisation guided by the mission of the Uniting Church. It supports people across all stages of life, with a strong focus on those experiencing disadvantage and vulnerability. The organisation’s purpose is to inspire people, enliven communities, and confront injustice.

Uniting is also a Child Safe Organisation, committed to the safety, wellbeing, and inclusion of children and young people.

Diversity and inclusion

At Uniting, inclusion is embedded in the way the organisation works. Its culture and practice reflect the diversity of its workforce, as well as the clients and communities it serves.

Application and screening requirements

Applications are welcomed from people who identify as part of the Australian Aboriginal and/or Torres Strait Islander community. Employment is subject to a National Police Check, pre-employment screening, and reference checks.

Additional information

This opportunity is intended to support residents so they can live their day, their way. The role is linked to aged care operations and includes workforce administration, payroll support, reporting, and confidential coordination tasks.