Rooms Controller (Front Office)

About Shangri-La Group

Shangri-La Group is built around a hospitality experience that blends reliability, style, and thoughtful service. The Traders brand focuses on practical comfort, smooth stays, and the essentials that matter most to modern travellers. At Traders, the approach is professional, purposeful, and detail-driven, with an emphasis on delivering service that is both efficient and refined.

Traders Hotel, Qaryat Al Beri in Abu Dhabi features 301 contemporary guestrooms and suites, including 80 dedicated Traders Club rooms. The hotel offers a modern yet welcoming setting and is located in the Qaryat Al Beri complex near other Shangri-La properties, CHI, The Spa, and the Souk.

Role Overview

In the Rooms Controller role within Front Office, you will oversee room inventory and allocations to ensure the best use of available rooms. You will partner closely with Housekeeping, Reservations, and Revenue teams to coordinate room assignments, VIP arrivals, and special guest requests. Your work will also support accurate room status updates and the consistent delivery of excellent guest service.

Key Responsibilities

• Handle daily room allocation, room inventory control, and blocking plans to support strong occupancy and guest satisfaction.
• Coordinate room arrangements for VIP guests, extended-stay guests, group arrivals, and any special room needs.
• Track differences in room status and work with Housekeeping to make sure rooms are ready on time.
• Collaborate with Reservations, Revenue Management, and Front Office colleagues to improve room usage and identify upgrade opportunities.
• Keep guest preferences, loyalty benefits, and other special requirements correctly updated in the property management system.

About You

You should bring a guest-first mindset, solid coordination skills, and the ability to solve problems quickly and accurately. Success in this role requires strong attention to detail, excellent communication, and a well-organized, proactive working style. Experience with property management systems such as Opera Cloud or Opera PMS is important.

Additional Information

This position is based in Abu Dhabi, United Arab Emirates, and is a full-time, on-site role. The employer welcomes applications from all qualified candidates and operates as an equal opportunity employer. All applicant information will be used only for recruitment purposes. Only shortlisted or successful candidates will be contacted.

Why Join Us

The organization offers a workplace that supports personal growth, self-realization, and professional development. Employees can access structured learning and development pathways, along with opportunities to build leadership capability and strengthen their craft. The package also includes competitive benefits, recognition programs, and colleague stay/travel privileges. The culture encourages inclusion, respect, diversity, and a safe environment where team members can thrive.

Qualifications and Experience

A diploma or certification in hospitality management or a related discipline is preferred. Training or certification in Opera PMS or Opera Cloud is considered an advantage. The role calls for 2 to 3 years of Front Office experience, including at least 1 year working specifically as a Rooms Controller. Practical knowledge of room inventory management, room blocking, VIP arrival coordination, loyalty programs, guest profile handling, and room revenue optimization will be beneficial.