Room Service Mini Bar Attendant

Position Overview

This role focuses on delivering exceptional food and beverage service to guests within the designated outlet, ensuring courteous, professional, and efficient interactions in line with Kempinski's high service standards and core values. The aim is to enhance guest satisfaction and drive sales through attentive service.

Key Responsibilities

• Work under the supervision of the Assistant Room Service Manager and Room Service Manager.
• Adhere strictly to punctuality and present a polished appearance, including wearing the correct, clean, and pressed uniform with appropriate, polished shoes and proper nametag as per hotel dress and grooming standards.
• Consistently provide courteous, professional, and efficient service at all times.
• Execute all job duties as required within the assigned outlet.
• Maintain extensive knowledge of all hotel services and offered products.
• Understand all food and beverage items within the assigned department thoroughly.
• Promote and explain menu items effectively, including upselling and suggesting alternatives.
• Manage operating supplies and equipment responsibly, minimizing wastage and spoilage.
• Keep the work area clean and organized continuously.
• Follow established opening and closing procedures for the outlet diligently.
• Address guest inquiries courteously and efficiently, promptly reporting complaints and feedback to supervisors.
• Immediately inform supervisors of guest complaints and ensure proper follow-up actions.
• Acquire and apply knowledge to operate the POS system according to the assigned training level within the department.
• Comply rigorously with hotel policies, including fire safety, hygiene, health, and safety regulations.

Required Skills and Knowledge

• Effective communication skills within a multicultural environment.
• Proficiency in the local language with excellent oral and written capability.
• Basic oral skills in English; additional language skills are advantageous.
• Strong teamwork capabilities.
• Maintains professionalism, confidentiality, and ethical conduct at all times.
• Works safely, carefully, and in an organized manner.
• Basic computer literacy relevant to room service operations.
• Competence with standard office equipment and POS systems; familiarity with Excel and Word is a plus.

Personal Attributes

• Passion for the Food & Beverage sector.
• High attention to detail and precision.
• Direct and straightforward communication style.
• Strong sense of accountability and responsibility.
• Self-driven and motivated.
• Reliable and adaptable to changing situations.
• Capability to perform well under pressure.

About Kempinski

Originating in Germany in 1897, Kempinski Hotels is a distinguished name synonymous with European luxury hospitality. Operating globally in prominent cities and resorts, Kempinski blends contemporary and classic styles, offering luxurious accommodations, exquisite cuisine, and superior facilities coupled with flawless service. Renowned for stylish, mobile, and efficient hospitality, Kempinski caters to discerning leisure and business travelers globally.