Room Attendant

Role overview

As a Room Attendant, you will help create an excellent guest experience by making sure bedrooms, bathrooms, and corridors are cleaned, maintained, and displayed to a very high standard. This is a practical, hands-on position that calls for strong attention to detail, steady pace, and pride in delivering spotless results that go beyond guest expectations.

About the employer

The workplace culture is centred on personality, genuine connection, and memorable experiences for guests and colleagues alike. Team members are encouraged to be themselves, take responsibility, build new skills, and develop their careers. Experience is helpful, but a positive attitude, energy, and a willingness to work with others matter most.

Ways of working

• Deliver work with care and purpose, aiming to get things right the first time and consistently meet room productivity targets and brand standards.
• Treat colleagues with respect and professionalism, work cooperatively, and support the team during busy periods.
• Consider the impact on guests, the community, and fellow team members by respecting privacy, handling belongings carefully, using cleaning materials responsibly, and maintaining a friendly presence in the corridors.

Key duties

• Clean and service guest bedrooms, bathrooms, and corridors to a consistently high level of hygiene and presentation.
• Top up guest amenities, linen, and supplies, and respond quickly and positively to guest requests.
• Keep your housekeeping trolley tidy, organised, and fully stocked for the shift.
• Report maintenance faults, damage, or missing items to the leadership team without delay.
• Follow all health, safety, hygiene, and COSHH procedures when using cleaning chemicals and equipment.

Working style and development

You will be given ownership of your allocated rooms and expected to manage your pace and daily workload independently. The team focuses on helping people grow through training, feedback from inspections and audits, and ongoing improvement so that guest satisfaction and mystery guest targets can be achieved together.

Perks and support

• Two complimentary gym memberships at your home hotel.
• Hotel stays from £20 across 35 hotels.
• 50% discount on food and drink for you and up to 5 guests.
• 75% off Sunday dinner for up to 6 people.
• 25% off food and beverage for 2 friends or family members, even when you are not present.
• Access to hundreds of retail and lifestyle discounts through the company app.
• 24/7 mental health support through the employee assistance programme.

What the employer is looking for

The ideal applicant is reliable, friendly, positive, and comfortable working in a busy team. A strong work ethic, pride in high standards, and a genuine enjoyment of helping people are valued more than a perfect CV.

Additional information

Bring your personality, ambition, and drive. Candidates are invited to apply by sharing why they enjoy working with people and how they fit the team’s way of working.