Membership Sales Advisor

Role overview

As a Membership Sales Advisor, you will be the first point of contact for people considering joining the gym. Your role is to build interest, understand what each person is hoping to achieve, and show how the club can meet their goals.

This position is all about creating the right fit. You will use your friendly personality and approachability to present the club to prospective members, help them explore their options, and guide them toward the membership or services that suit them best.

You may speak with prospects over the phone or welcome them in person for a tour of the club. Part of the job is to learn what each person needs, connect those needs to the facilities available, and recommend products or services that can support their fitness journey.

Village Hotel Club focuses on personality, individuality, and a lively atmosphere. The business operates modern spaces for working, eating, relaxing, playing, and exercising, with locations from Aberdeen to Bournemouth and more sites opening. The expectation is to deliver a service experience that stands out from competitors.

What you will do

• Speak with prospective members by phone and face to face.
• Take potential customers on tours of the club and present the facilities confidently.
• Understand each prospect’s goals, preferences, and time commitments.
• Recommend the most suitable membership option and explain the value of joining.
• Suggest relevant products and services that can support members in reaching their fitness targets.
• Use selling techniques in a service-led way to convert interest into memberships.
• Work closely with colleagues across leisure and other departments to create a joined-up member experience.
• Contribute to a positive, energetic, and inclusive workplace culture.

What we are looking for

• A confident communicator who enjoys meeting and engaging with different kinds of people.
• Someone who can use effective sales techniques while keeping the focus on service.
• A genuine interest in leisure, fitness, and customer experience.
• The ability to understand individual needs and adapt communication accordingly.
• A strong desire to hit and exceed targets.
• A team-oriented mindset and the ability to build good working relationships across departments.

Benefits and rewards

• Complimentary health and wellness membership at your home club for you plus one family member or friend, valued at £1,500 per year.
• Discounted overnight stays at Village Hotels from £35 with a friend, including breakfast.
• Friends and family rates from £49 including breakfast.
• 50% off food and drink, whether on shift or off shift, at any Village Hotel Pub & Grill.
• 30% discount in Village Hotel Starbucks stores, on shift and off shift.
• Strong learning and development opportunities, including Rising Stars and Talent Academy programmes.
• Training across multiple hotel areas through a mobile gaming learning platform.
• Discounts and cashback offers with major high street brands and supermarkets.
• Well-being and healthcare support, including monthly well-being programmes.
• Mental health support with mental health first aiders and up to 2 mental health days each year.
• Financial well-being support and salary drawdown through Wagestream.
• Access to an employee assistance programme with support and counselling.
• Flexible working hours.
• A fun, supportive, and inclusive environment with regular team events.
• Reward and recognition incentive schemes.
• Anniversary rewards for key service milestones.
• Electric car salary sacrifice scheme.
• Guaranteed day off on your birthday.
• Discounted health cash plan and sick pay insurance.
• Special company days to celebrate and recognise employees and their local communities.
• Enhanced maternity and paternity benefits and pay.
• Company pension scheme.
• Life insurance.

Additional information

This role includes uncapped commission, with a realistic on-target earnings uplift of an additional £4,800 per year.

Terms and conditions apply based on your contract.