Room Attendant (Housekeeping)

Overview

Great Wolf Lodge is hiring a Room Attendant (Housekeeper) to help maintain a clean, tidy, and welcoming environment for guests at the lodge. This role is central to keeping guest rooms and shared areas in excellent condition so visitors can relax without worrying about daily housekeeping tasks.

The position is available immediately and includes full-time, part-time, and flexible scheduling options.

Pay for this role is $14.00 per hour.

Key Responsibilities

• Clean guest rooms and guest-facing areas, including making beds, dusting, vacuuming, cleaning bathrooms, replacing amenities, and cleaning windows, mirrors, and patios.
• Use cleaning chemicals safely and in line with instructions, and follow the applicable safety data sheets.
• Keep the housekeeping cart clean, organized, and fully stocked with needed supplies.
• Report maintenance concerns through the proper process so they can be addressed promptly.
• Record and secure any lost-and-found items discovered during the shift.
• Communicate with guests in a courteous, professional, and friendly manner.
• Restock the housekeeping cart at the end of the shift so it is ready for the next day.
• Support the House Attendant by delivering guest requests and collecting used guest items.
• Help conserve energy by closing shades and drapes and adjusting air conditioning or heat in unoccupied rooms.
• Escalate any unsafe conditions in the work area or equipment to a supervisor.

What Great Wolf Offers

• Career growth opportunities through cross-training, scholarship support, and development programs.
• Discounted vacations and employee referral incentives for you, your family, and friends.
• Access to Great Wolf University for on-the-job, functional, and leadership training.
• Flexible scheduling, wellness resources, technology support, and help through the Employee Assistance Program and Employee Relief Fund.
• A workplace that values diversity, inclusion, and recognition.
• Medical, dental, and vision coverage.
• Health savings account.
• Telehealth resources.
• Life insurance.
• 401(k) with employer match.
• Paid vacation time.
• Paid parental leave.

Requirements

• Ability to work a flexible schedule, including nights, weekends, and holidays as needed.
• Successful completion of a criminal background check and drug screening.
• Previous experience in housekeeping, sanitation, laundry operations, or guest services is preferred.
• Strong customer service skills and clear verbal communication are preferred.
• Prior housekeeping or general cleaning experience is preferred.
• Must be able to lift up to 30 lbs.
• Must be able to push or pull up to 100 lbs.
• Must be able to bend, stretch, and twist.
• Must be able to stand for long periods.
• Must be able to work with chemicals according to instructions.

Application Process

Qualified candidates are invited to complete the brief application process and then may be scheduled for an interview or asked to attend a hiring event.

Equal Opportunity and Compliance

This employer is an equal opportunity employer and a protected veteran / individual with disabilities contractor. Employment decisions are made without discrimination based on protected characteristics, including race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or compensation-related inquiries, in accordance with applicable federal regulations.