Room Attendant at Malmaison, York

Position Overview

Join the Housekeeping team at Malmaison in York where you will be responsible for maintaining the cleanliness and tidiness of guest bedrooms daily, ensuring the highest standards to meet guests' expectations for a perfect stay. This role requires attention to detail, a strong work ethic, and excellent guest interaction skills.

About Malmaison

Malmaison operates a collection of luxury and boutique hotels across 15 iconic UK locations. Known for stylish hospitality, our hotels offer elegant accommodations and a relaxed ambiance, alongside exquisite dining experiences at Chez Mal Brasseries.

Role Details

As a Room Attendant, you will often work independently while delivering spotless rooms to enhance guest satisfaction. Effective communication in English is essential for interacting with guests. Your typical shifts are set mainly between 9am and 3pm for five days each week, with flexible start times between 9am and 10am available. Early starts, flexible schedules, or weekend-only work options may be discussed during interviews.

Requirements and Training

The role can be physically demanding and requires a certain fitness level to fulfill all responsibilities. Comprehensive training covering chemical and equipment use will be provided. While previous experience in similar roles is not mandatory, a positive attitude and eagerness to contribute to the hotel's success are critical.

Career Development

We actively promote internal growth and aim to enroll 100 new apprentices by year-end. After the probationary period, you may be eligible to join our apprenticeship program.

Benefits

• Discounted room rates at Malmaison, Hotel du Vin, and other Frasers Hospitality properties, starting from £65 per night.
• 50% off the best available rates for friends and family bookings.
• 35% discount on dining bills at our Brasseries and Bistros.
• Fully-funded apprenticeship programs to aid career progression.
• Access to high street discounts, special experiences, holidays, and more.
• Cycle to Work scheme offering up to 40% savings on bicycles.
• Affordable healthcare cash plans covering dental, optical, medical needs starting at £5 per month.
• Referral bonuses up to £1500 for recommending new hires.
• A smart uniform enhancing your professional appearance.
• Wellness and National Campaign Days encouraging staff engagement through events like Mental Health Awareness Week.
• Use of Wagestream for instant access to earned wages with budgeting tools.
• Complimentary stays with dinner and breakfast on 1st, 3rd, and 5th anniversaries.
• Support of The Brain Charity to aid neurological health initiatives.
• Employee Assistance Program offering confidential advice anytime for you and your family.

Sustainability Initiatives

• 100% renewable energy use, primarily from UK wind farms.
• Minimum 70% recycling of hotel waste supported by a dedicated Sustainability Council.
• Adoption of chemical-free and enzyme-based eco-friendly cleaning systems.
• Paid voluntary work with sustainable charities for two days annually.

Equal Opportunities

Frasers Hospitality, including Malmaison and Hotel Du Vin, is an inclusive employer welcoming applications from individuals of all backgrounds regardless of race, gender, disability, religion, sexual orientation, or age.