Rock Tools Operational Field Support Technician

About the Company

Sandvik is a worldwide engineering company focused on advanced technology solutions that improve productivity, profitability, and sustainability across manufacturing, mining, and infrastructure. The business operates in more than 150 countries and employs around 42,000 people.

About the Role

We are looking for a proactive Rock Tools Operational Field Support Technician to strengthen customer service and product support in the field. The position is responsible for spotting service opportunities and upcoming projects, supporting trials and quality checks, leading carbide recycling work, and coaching less experienced colleagues. In this role, you will act as an on-site driver of technical and service initiatives that help grow the business.

Core Values

• Customer focus: Build close relationships with customers by listening carefully and responding with practical solutions.
• Curiosity: Question, explore, and innovate to help shape better outcomes.
• Responsibility: Put safety, integrity, and accountability at the center of every decision.
• Winning together: Work collaboratively and succeed as one team.

Health, Safety, Environment, and Ethics

The company places strong emphasis on sustainability, responsible business conduct, and ethical behavior. Safety is treated as a top priority, alongside respect for the environment and the communities where the business operates. Trust, honesty, and respectful relationships are considered essential.

What Working Here Offers

Joining the team means becoming part of a global environment where ideas are valued and real-world challenges are tackled with skilled professionals. The company also supports employee growth through ongoing learning, leadership development, and a focus on maintaining work-life balance.

Responsibilities

• Support customers and sales staff by diagnosing issues and improving processes.
• Help deliver training for both internal and external users, including creating training content.
• Assist with testing and confirming R&D rock tool designs used in mining applications.
• Work with Product Application & Services and Product Line Development teams to improve product performance and support new technology development.
• Provide technical guidance on site to help optimize drilling operations.
• Prepare technical reports and manage field tools.
• Contribute to the creation of technical documents and support tools for frontline teams.
• Share product expertise across the business as a subject matter resource in assigned areas.
• Conduct field trials, advise on tool selection, perform customer audits, and recommend improvements.
• Identify opportunities for operational improvement and help strengthen brand loyalty for Rock Tools.
• Carry out tasks assigned by the Tools Sales & Support Representative and support the professional development of colleagues.
• Travel locally and internationally as needed for business and customer-site work, collaborating with stakeholders in multidisciplinary teams.
• Follow all Safety, Health, Environment, and Quality policies and requirements.

Qualifications and Competencies

• HND or undergraduate qualification in Mining, Mechanical Engineering, or relevant trade experience.
• Strong verbal and presentation skills.
• Hands-on field experience.
• Ability to work effectively in a multidisciplinary team and guide other team members.
• Strong analytical thinking and problem-solving ability.
• Understanding of contracts, customer support, and production processes in mining and construction.
• Valid driver’s licence and the ability to drive.
• Good knowledge of manufacturing processes for products.

Reporting Line

This role reports to the Product Application & Services Specialist.

Benefits and Work Environment

• Competitive compensation and a comprehensive benefits package, including health insurance.
• Career development planning, employee assistance programs, and other support resources.
• Flexible wellness options and parental leave support to help balance work and personal life.
• A collaborative culture with open communication and room for creativity.
• Access to leadership development, learning resources, and career growth opportunities.

Diversity and Inclusion

The organization is committed to building a diverse and inclusive workplace where people from all backgrounds can contribute and thrive. It is an equal opportunity employer and welcomes applications from candidates of all genders, races, ethnicities, ages, and abilities.

Application Details

The application deadline is June 24, 2026. Candidates are asked to submit their application for immediate consideration. Only shortlisted applicants will be contacted for interviews.

Hiring Location

Pakyi, Kumasi, Ashanti Region, Ghana.