Roadside Technician - Walsall

Role overview

RAC is hiring a Roadside Technician to support motorists across the Walsall area and nearby locations. The role is part of the Patrol team and focuses on delivering fast, confident roadside assistance, vehicle diagnosis, and mechanical repair when members experience breakdowns.

This position is ideal for someone who enjoys hands-on work, varied call-outs, and solving problems under pressure while maintaining a strong customer service approach. You will begin and finish your day from home, using a locally planned route structure to serve members in your assigned patch.

Working area and schedule

You will be based in the Walsall cluster, covering areas including Walsall, Aldridge, Brownhills, Cannock, Lichfield, Burntwood, and Sutton Coldfield. Shifts are demand-led and average 40 hours per week, with optional overtime available. The job is designed so you can start and end at your driveway.

Pay and support

The package includes a base salary of £36,400 and a realistic on-target earnings figure of £61,000. High performers may earn more through bonuses and enhanced overtime rates. RAC also provides a van, fuel card, uniform, essential tools, and diagnostic equipment from day one.

What the role involves

As a Roadside Technician, you will handle a range of breakdown situations, from battery issues and tyre changes to more involved fault-finding tasks. Your work will combine technical expertise with reassuring member support, ensuring customers receive practical help quickly and professionally.

Why RAC

RAC has been supporting drivers for more than 125 years and is known for combining long-standing heritage with modern roadside services. The organisation also offers a wide range of benefits, strong colleague support, and opportunities to grow within the business.

Additional information

No CV is needed to apply. RAC welcomes applicants from all backgrounds and values different perspectives, with a focus on helping colleagues develop their careers.

Terms and benefits

• Annual base pay of £36,400, with realistic on-target earnings of £61,000 and the potential for higher earnings through bonuses and overtime.
• Colleague share scheme available at no cost, giving you the chance to benefit from business growth.
• Free RAC Ultimate breakdown cover from the first day of employment.
• Car salary sacrifice scheme, including electric vehicle options after 12 months, designed to help reduce tax costs.
• 23 days of annual leave plus bank holidays, increasing to 25 days with service.
• Employer pension contributions of up to 6.5% matched, plus life cover up to 4 times salary, or up to 10 times salary with flex benefits.
• 24/7 confidential wellbeing support for you and your family.
• Access to discounts on tools, technology, holidays, and other purchases through the Orange Savings portal.

Candidate profile

RAC is looking for someone who can stay calm in challenging situations, make sound decisions quickly, and work confidently across a variety of roadside issues. You should enjoy solving mechanical problems, delivering friendly service, and representing the brand professionally on the road.

Requirements

• A Level 2 Light Vehicle Maintenance qualification or an equivalent credential.
• At least 2 years of post-qualification experience in technical, electrical, and diagnostic work.
• A customer-focused mindset and the ability to reassure members in stressful situations.
• A full UK driving licence.