Retention - Sales Advisor

Role Overview

Yuno Energy is hiring a full-time Retention Advisor for its Customer Retention Team at the company’s head office. The position is based onsite in Sandyford, Dublin 18. The pay package includes a base salary of €32,000 along with commission opportunities of up to €15,000 OTE, supported by an updated salary and commission model.

This role suits someone who brings energy, confidence, and a strong drive to succeed. Clear communication is essential, and previous experience in a sales environment is helpful, though not mandatory. The company values high performance, progression, and a work culture that balances effort with a positive team atmosphere.

What You Will Do

• Support customers in lowering their energy spend.
• Identify the reasons customers consider leaving so product and service improvements can be made.
• Take calls from customers seeking a more suitable energy deal.
• Track and meet daily, weekly, and monthly performance targets while helping control customer churn.
• Develop strong, approachable customer relationships to encourage retention.
• Assist with mentoring and coaching junior members of the sales team.
• Carry out additional phone-based duties as needed.
• Use the available retention tools to encourage customers to remain with the business.

What We Are Looking For

• Strong communication, interpersonal, problem-solving, and relationship-building abilities.
• A competitive, customer-focused attitude with motivation to deliver results.
• Prior experience in a sales role is preferred.
• Confidence working to KPIs and handling customer conversations effectively.

Compensation and Benefits

• Uncapped commission opportunity.
• €32,000 base salary plus €15,000 bonus potential.
• Pay-per-sale incentive structure.
• Incentivised mentoring programme.
• Clear and realistic progression pathway.
• Full-time office-based role in Sandyford with hybrid working available after probation.
• Private pension contribution scheme with Zurich Life.
• Discounted health insurance through a Laya Healthcare group scheme.
• Employee assistance support through TELUS Health.
• Free online GP access via Webdoctor.ie.
• Strong career growth opportunities in a growing business with a significant market presence.
• Fast-moving, friendly team culture.
• Ongoing training and development.
• Annual leave increases with service.
• Exclusive staff energy tariff.
• Modern Sandyford offices with excellent facilities.
• CSR, wellness, and social activities, plus regular team events.
• Refer-a-friend scheme.
• TaxSaver travel tickets and Bike-to-Work scheme.

About Yuno Energy

Yuno Energy entered the Irish market in late 2023 with a mission to help customers save energy and money through a data-led, app-focused experience. The business is rethinking how people monitor and interact with their energy usage by offering greater transparency and rewards for efficient consumption.

By 2025, together with PrepayPower, the group had reached more than 350,000 customer connections. Yuno Energy is part of the Yuno Group, which also includes PrepayPower and firmus Energy. The wider organisation employs nearly 600 people and continues to expand across electricity, gas, and broadband in Ireland.

The company is recognised as one of Ireland’s Great Places to Work and offers an environment designed for ambitious people who want a challenging but rewarding career. Yuno Energy is an equal opportunity employer and welcomes applications from candidates of all backgrounds, with a strong commitment to inclusion, dignity, and respect.

Privacy Notice

By submitting an application, you consent to your personal data being used for recruitment purposes in line with the company’s privacy notice and careers privacy policy.