Retail Team Member

About JB Hi-Fi

JB Hi-Fi is one of Australia’s largest and most trusted retail brands, known for a practical, friendly approach and a strong focus on customer value. The business helps customers improve the way they live, learn, work, and relax through a wide range of technology, consumer electronics, home entertainment, and appliance products at competitive prices.

With more than 300 stores, an online channel, and a business division, JB Hi-Fi offers world-class brands, strong value, and service that aims to deliver a great shopping experience every time.

Why Work Here

• Work in a lively, fast-moving environment where different perspectives are welcomed and fresh ideas are appreciated.
• Receive competitive pay, and in some roles, sales commission and additional incentives may be available.
• Access training, development, and internal career pathways across the wider JB Hi-Fi Group, including JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys, and E&S Trading.
• Enjoy staff discounts across the group, along with access to Beny, the employee benefits app that includes exclusive offers, wellbeing benefits, and everyday savings.
• Eligible primary carers can receive 12 weeks of paid parental leave, plus a gift for new parents.
• Flexible work arrangements, including hybrid models, are available for eligible roles.
• Employee Assistance Program support is available for team members and their families, including counselling and wellbeing resources.
• The workplace giving program, Helping Hands, has raised significant funds for charity partners and supports community impact.
• The company is focused on sustainability and is working toward net zero carbon emissions by 2030 while improving reuse and recycling efforts.

Role Overview

In this position, you will help build a strong performance culture and support an excellent customer experience across the store. The role involves working across customer-facing and back-of-house areas, maintaining service standards before, during, and after the sale, helping present merchandise on the sales floor, and assisting with the smooth receipt and processing of stock.

Key Duties

• Support different parts of the store, including front-of-house and back-of-house work.
• Deliver customer service before, during, and after purchase.
• Assist with merchandising and product presentation on the sales floor.
• Help receive, process, and move stock into the store according to receiving procedures.

What You’ll Need

• A genuine interest in home entertainment, music, movies, technology, appliances, and/or games.
• A positive, enthusiastic, and highly motivated attitude.
• A customer-first mindset with a strong focus on results.
• Good communication skills and the ability to work well with people from varied backgrounds.

Additional Information

Applications are handled confidentially. JB Hi-Fi Limited is an equal opportunity employer and is committed to maintaining a workplace that supports diversity and inclusion. Candidates are encouraged to apply even if they do not meet every requirement listed.