Retail Security Officer

Role Overview

As a Retail Security Officer based in Livingstone, Southern Province, Zambia, you will be instrumental in maintaining a secure environment for customers, staff, and merchandise. Your duties include serving as a visible deterrent against criminal actions, delivering excellent customer service, and promptly responding to incidents within the retail premises.

Work Schedule

The position requires working from Monday to Saturday between 10:00 and 22:00, and Sundays from 08:00 to 19:00, following a 4 on 4 off shift rotation.

Key Responsibilities

• Maintain a visible security presence to discourage theft and disorderly conduct.
• Carry out regular patrols to ensure ongoing safety and security of the store area.
• Monitor CCTV feeds and other security devices to detect and respond to suspicious behavior.
• Conduct searches of individuals as per company policies when necessary.
• Respond swiftly to alarms and incidents, escalating issues to management or law enforcement as appropriate.
• Prepare detailed and precise incident and observation documentation.
• Coordinate with store management and staff to manage security-related issues.
• Provide professional, courteous assistance to customers, staff, and visitors.
• Assist visitors with directions and address queries.
• Manage confrontational situations through calm and professional de-escalation techniques.
• Adhere to all site-specific rules, company policies, and legal requirements.
• Support the wider security team and carry out additional tasks as instructed by the Site Supervisor or Security Manager.

Essential Qualifications

• Valid SIA License for Door Supervisor or Security Guarding is mandatory.
• Excellent observational aptitude to identify suspicious conduct.
• Proven ability to manage challenging situations with professionalism and composure.
• Strong verbal and written communication abilities.
• Proactive and professional commitment to safety and security.
• Availability to work flexible hours, including evenings and weekends.

About the Employer

OCS is a renowned facilities management firm with over 50,000 employees and a turnover exceeding £2 billion across the UK and Ireland. The company specializes in facilities management, hard services, cleaning, security, and catering. It emphasizes values of trust, respect, unity, and empowerment.

Employee Benefits

• Recognized as an award-winning employer ranked 36th on Glassdoor's Best Companies to Work For in 2025.
• Access to the OCS Academy for digital learning and career development opportunities.
• Exclusive retail discounts and wellness resources available via the Hapi app.
• Professional growth opportunities with over 600 learners engaged in training programs.
• Flexible payment options through the Wagestream App for eligible contracts.

Equal Opportunity Commitment

OCS is an inclusive employer welcoming applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age, fostering a workplace rich in diversity and opportunity.