Job description

Role Overview

As a Retail Sales Executive at Baker By Chance in Delhi-NCR, you will play a vital role in delivering excellent customer service, managing store operations, and driving sales performance. This role demands professionalism, focus on hygiene, and teamwork to ensure a welcoming and efficient retail environment.

Key Responsibilities

Warmly welcome and assist customers, responding to inquiries with precise product knowledge.
Manage cash transactions accurately, operate the cash register, and issue GST-compliant bills following cash handling procedures.
Maintain inventory through stock receipt, daily cycle counts, and addressing shortages or damages while adhering to FIFO/FEFO for perishables to reduce waste.
Organize merchandise displays attractively and restock shelves, ensuring planograms and visual merchandising standards are upheld.
Promote special sales offers and recommend additional products to increase customer purchase value.
Ensure the store environment is clean, orderly, and complies with food safety standards such as FSSAI, HACCP, and FSMS protocols.
Support operational readiness through completing opening and closing checklists and coordinating maintenance for equipment issues.
Collaborate with the team to meet sales targets, KPIs, and uphold customer satisfaction including order accuracy and complaint resolution.
Participate actively in team briefings, assist in training new staff on SOPs, menu items, and customer service best practices.

Qualifications and Experience

Minimum education of 12th grade pass; graduation is desirable.
0 to 2 years experience in café, QSR, or retail environments; fresh candidates with a positive attitude are encouraged to apply.
FSSAI Food Handler certification preferred or to be obtained within 30 days of joining.
Proficiency in basic English and Hindi, local language skills are beneficial.

Skills and Attributes

Excellent customer service and professional communication skills.
Familiarity with POS systems and using smartphone applications, including delivery platforms.
Ability to work accurately and efficiently under pressure.
Strong commitment to hygiene and safety protocols.
Reliable, punctual team player with physical stamina to stand long hours and handle moderate lifting.

Physical and Technical Requirements

Capability to stand for 6–8 hours and lift items weighing 10–15 kg occasionally.
Comfortable working in varying temperature conditions within kitchen, storage, and sales floor areas.
Experience using POS equipment, espresso machines, grinders, ovens, refrigerators, blenders, and delivery partner tablets where applicable.
Accurate completion of checklists, temperature logs, and cleaning schedules.

Performance Indicators

Customer satisfaction measured by CSAT/NPS and complaint resolution efficiency.
Operational tasks including order accuracy, ticket throughput, and SOP audit scores.
Sales targets based on average bill values, conversion of additional product sales, and product mix metrics.
Adherence to hygiene standards ensuring zero critical non-compliances and minimizing wastage.
Management of cash and inventory shrinkage within acceptable limits.