Retail Parts Sales Executive at Al-Futtaim Automotive

About Al-Futtaim Group

Founded in the 1930s, Al-Futtaim Group is a diversified and thriving private enterprise headquartered in Dubai, UAE, operating in automotive, financial services, real estate, retail, and healthcare sectors. Employing over 35,000 people across more than 20 countries in the Middle East, Asia, and Africa, the group partners with more than 200 global leading brands. Guided by values of respect, excellence, collaboration, and integrity, Al-Futtaim continually strives to enhance customer experiences and meet evolving societal needs.

Position Overview

The Parts Sales Executive focuses on expanding the Commercial Vehicle Parts Sales division by nurturing existing client relationships and acquiring new accounts within the assigned region. The role requires achieving sales targets, ensuring customer satisfaction, and managing efficient coordination of parts deliveries. Success depends on effective client management and thriving amidst competition.

Key Responsibilities

• Keep an updated database of active customers for analysis and marketing initiatives.
• Carry out regular visits to customers and field locations to understand business needs and maintain strong relationships ensuring exceptional customer satisfaction.
• Meet or exceed monthly and yearly sales goals while maximizing net sales and gross margin contributions.
• Prepare daily reports detailing customer interactions, documenting visits to existing and potential customers, and monitoring customer growth.
• Maintain financial discipline by ensuring monthly overdue payments do not exceed agreed limits.
• Organize timely delivery of customer-ordered parts with thorough follow-up to collect feedback.
• Sustain high sales volumes with profitable margins despite intense market competition.
• Be available to work extended hours, including evenings and weekends as necessary to meet sales objectives.

Required Competencies

• Strong relationship management capabilities.
• Customer service excellence with a clear focus on targets.
• Effective negotiation skills.
• Adaptability accompanied by excellent communication abilities.

Minimum Qualifications

• High School Certificate or Diploma (12 years of formal education).
• Between 2 to 3 years of experience in automotive parts sales, preferably within commercial vehicles and field sales exposure.
• Proficient in English; Arabic language knowledge is advantageous.
• Possession of a valid UAE Driver's License.

About Al-Futtaim Automotive

This division is a key branch of the UAE-based Al-Futtaim Group, with operations spanning 10 countries in the Middle East, Asia, and Africa. The company specializes in distribution, manufacturing, leasing, and aftersales, representing prominent automotive brands such as Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo, and RAM.

Driven by a customer-first philosophy, Al-Futtaim Automotive continually innovates to offer unparalleled service and comprehensive mobility solutions—from passenger vehicles to commercial and heavy equipment. Backed by a workforce exceeding 9000 members, the organization fosters growth opportunities across various career stages, empowering its talent pool to advance.