Retail Operations Executive

Role overview

This position is focused on strengthening retail performance through disciplined operations, inventory discipline, planning, governance, and clear communication. The goal is to keep stores well-supported so they can achieve commercial outcomes while delivering a consistently excellent client experience.

Retail operations management

• Act as the main operational contact for the retail network, including support during urgent business periods outside normal office hours when needed.
• Make sure retail SOPs, policies, and operating standards are followed consistently across boutiques and counters.
• Drive compliance work related to audits, health and safety, and operational controls.
• Carry out store audits and ensure corrective actions are closed on time.
• Handle operational issues and escalations to reduce disruption to business activity.
• Coordinate store openings, relocations, refurbishments, and closures.
• Oversee retail administration such as uniforms, stationery, name cards, and other operating supplies.
• Support planning and delivery of retail initiatives, operating processes, launches, and events.
• Prepare and update retail performance reports, including sales, traffic, productivity, and operational dashboards.
• Identify better ways of working and promote ongoing improvements across the retail network.
• Manage monthly overtime reports and workforce administration.
• Coordinate onboarding for new retail employees in partnership with HR and other stakeholders.
• Support store maintenance and facilities work, including vendor coordination, contract renewals, and issue resolution.

Inventory and supply planning

• Manage replenishment approaches to keep stock available across all channels.
• Maintain inventory health by monitoring stock cover, availability, ageing stock, sell-through, and out-of-stock risks.
• Review sales trends and stock performance to recommend proactive replenishment actions.
• Handle e-commerce stock allocation and replenishment planning.
• Support allocation of new products and launch planning to improve commercial results and align with business priorities.
• Prepare inventory reports and practical insights to guide decisions.
• Coordinate order processing and day-to-day inventory tasks with internal and external partners.
• Track trade partner stock levels and follow up on purchase orders so points of sale remain sufficiently stocked.
• Keep pricing, trade margin, and product master data accurate in the relevant systems.
• Develop strong working relationships with trade partners to support business goals.
• Coordinate supply and delivery schedules to ensure products are available without interruption.
• Manage vendor setup, purchase order creation, invoice handling, and finance submissions.

Retail planning and commercial support

• Monitor sales, sell-through, productivity, and NSI performance against targets, highlighting risks and opportunities through data-led analysis.
• Support monthly business reviews and commercial performance analysis.
• Work with stores and internal partners to improve sales productivity, stock productivity, and operating effectiveness.
• Support retail expense planning, tracking, and follow-up.
• Prepare commercial reports such as competitor benchmarking, store rankings, service performance reports, and other ad hoc analyses.
• Track NSI sell-through results against targets and provide clear, actionable insights on performance gaps and opportunities.
• Assist with business review preparation and performance analysis.
• Contribute to monthly and annual retail expense planning and follow-up.
• Provide reporting support including competitor sales/activity surveys, store ranking reports, and service reports.

Governance and communication

• Serve as the communication link between head office and the retail community.
• Lead retail communications, operational updates, and rollout of new initiatives.
• Ensure retail directives are implemented on time and effectively across all stores.
• Build strong cross-functional collaboration with Retail, Supply Chain, Finance, HR, Visual Merchandising, Store Projects, Marketing, and external partners.
• Support One-House initiatives through effective stakeholder engagement and alignment.

Retail engagement and activation support

• Lead planning and delivery of retail engagement and recognition programmes.
• Support operational readiness for product launches, campaigns, and commercial activations.
• Ensure stores are prepared for important business moments and client-facing experiences.
• Track execution quality and review post-event outcomes to identify improvement areas.

Project management

• Represent Retail Operations in cross-functional project discussions and governance forums.
• Lead or support assigned projects and transformation initiatives.
• Manage project schedules, deliverables, risks, and stakeholder alignment.
• Ensure new initiatives are implemented successfully and integrated into operations.

CSR and sustainability

• Support rollout of sustainability and CSR initiatives across the retail network.
• Monitor compliance and reporting needs linked to sustainability programmes.
• Promote awareness and adoption of sustainable retail practices in stores.

What energises this role

• A strong command of retail operations, inventory management, and proven best practices.
• Strong commercial and analytical judgement, with the ability to convert data into practical action.
• Solid planning, prioritisation, and problem-solving capability.
• Very high attention to detail and disciplined execution.
• Ownership, accountability, and the ability to deliver results.
• The ability to influence and align stakeholders without direct authority.
• Trust-building with frontline teams and cross-functional partners.
• The ability to keep multiple priorities moving while maintaining accountability.

What you will bring

• Advanced skills in Microsoft Excel and PowerPoint.
• Strong capability in reporting, data analysis, and presentations.
• Experience with retail systems, inventory management tools, and ERP platforms is an advantage.
• Excellent verbal, written, and presentation communication skills.
• Ability to simplify complex information and communicate it clearly.
• Comfort working closely with store realities and frontline needs.
• Capability to build collaborative relationships across a diverse retail network.

Additional information

The company states that it values inclusion, personal growth, and the different perspectives people bring. Applicants are encouraged to apply because diversity, complementarity, and individual experience are seen as strengths that help teams perform better.