Retail Business Analyst

About the Role

The Retail Business Analyst helps the retail organization operate effectively by turning data into clear insights, coordinating communications, and supporting day-to-day execution. Acting as a central connection point between stores and internal partners, this role ensures that field teams receive accurate, timely, and practical information to support decision-making.

This position contributes to the evaluation of retail performance, the spotting of trends and growth opportunities, and the coordination of communications tied to promotions, systems, inventory planning, operational changes, and store execution. The role is important to the overall success of the retail network.

Brand Direction

The brand exists to encourage confidence and optimism, helping everyone stand out and shine. Its vision is expressed as “Create Your Sunshine, A Resort State of Mind.” The brand is guided by the principles of Casual Glamour, Sunny & Spirited, and Charmingly Disarming.

Key Responsibilities

Business analysis and reporting

• Review retail performance on a daily, weekly, monthly, and seasonal basis, including sales, traffic, conversion, payroll, inventory, and customer behavior.
• Build and update recurring dashboards and reporting tools for retail operations.
• Spot patterns, risks, and opportunities in the business and share practical recommendations with retail leaders.
• Support field leaders with custom reports and ad hoc data requests.
• Track results against sales targets and core performance indicators.
• Flag inventory optimization opportunities to key partners.
• Monitor sell-through and store inventory levels, then communicate needs to Planning & Allocation.

Retail operations support

• Work with cross-functional teams to help deliver retail initiatives, promotions, product launches, and operational changes.
• Assist with the rollout and communication of operational processes that affect stores.
• Support testing, implementation, and adoption of systems and tools.
• Track store feedback and surface operational issues that need resolution.

Project coordination and process improvement

• Support retail projects, including new store openings from planning through launch.
• Help create process documentation and operational best practices.
• Look for ways to improve efficiency, reporting quality, and store execution.
• Join cross-functional meetings and relay decisions and next steps to retail stakeholders.

Store partnership

• Act as a corporate contact for stores on reporting, operational questions, and process execution.
• Develop effective working relationships with District Managers, Area Managers, Store Managers, and internal corporate teams.
• Collect store feedback and share it to support ongoing improvement efforts.

Communications

• Write, edit, and send communications to stores and field leadership.
• Make sure all messages are accurate, prompt, and consistent with company standards.
• Coordinate messaging about promotions, pricing updates, operational changes, training content, and major business initiatives.
• Maintain reference materials and communication tools for field teams.

Success Measures

• Reporting and communications are accurate and delivered on time.
• Insights and recommendations are useful and well-grounded.
• Retail initiatives and operational rollouts are carried out successfully.
• Strong collaboration exists with stores and cross-functional partners.
• Retail processes and field support continue to improve.
• Store execution and business results show positive impact.

Qualifications

A four-year degree is preferred, along with at least 5 years of experience in a Lilly Pulitzer retail store. The role calls for strong attention to detail, sound business judgment, project coordination ability, problem-solving skills, excellent time management, adaptability, strong verbal and written communication, and analytical thinking.

Additional Details

This is a salaried, full-time exempt role and is not eligible for overtime. Standard company benefits are available.

The position follows a structured hybrid schedule based in King of Prussia, Pennsylvania, with time split between the King of Prussia office and a home office according to the supervisor’s direction.

Some domestic travel to retail stores is required.

Because the business is seasonal, additional and flexible working hours may be needed during peak periods.

The role requires collaboration in line with the company’s core values and leadership expectations, as well as compliance with company policies and the detailed Code of Conduct in the Employee Handbook.

The position is reviewed once a year.

Company Values

• We strive for excellence in everything we do.
• We choose to forge our own path.
• We grow stronger through teamwork.
• We act with integrity.
• We aim to make the world brighter.
• We are committed to continuous improvement.
• We believe in enjoying the process.

Social Responsibility

The company is committed to responsible business practices and expects this role to support its efforts for employees, communities, and the environment. That includes maintaining a respectful and inclusive workplace, supporting the communities where employees live and work, and pursuing environmentally friendly practices across the business.

Equal Opportunity and Compliance

The employer is an equal opportunity company and considers applicants without discrimination based on legally protected characteristics, including race, color, sex, gender identity or expression, religion, sexual orientation, pregnancy, national origin, ancestry, age, military or veteran status, marital status, disability, medical condition, genetic information, reproductive health decision-making, lawful off-duty marijuana use, and other protected traits under applicable law.

The company participates in E-Verify and provides right-to-work information in English and Spanish. Assistance or a reasonable accommodation during the application process can be requested through the Talent Development Department at 610-878-5550. Applicant privacy and EEOC rights information are also available.