Restaurant General Manager - Harlur, Bengaluru

About the Role

The Restaurant General Manager will oversee the entire operations of the restaurant, ensuring an exceptional guest experience in a secure and welcoming atmosphere. The role demands leading a team focused on maintaining brand standards and delivering excellent customer service.

Key Responsibilities

• Lead operational excellence and uphold guest satisfaction by responding promptly to guest feedback and empowering the team to resolve concerns.
• Coach team members on hospitality standards and ensure all training resources are utilized effectively.
• Maintain safety, sanitation, and cleanliness standards inside and outside the restaurant.
• Manage staffing to achieve service speed objectives across all shifts.
• Address employee concerns fairly and provide coaching to improve performance and support their development.
• Recognize and reward desired behaviors and achievements within the team.
• Ensure all team members complete required training before deployment and conduct regular communications about goals and performance.
• Recruit, train, retain, and develop staff to enhance the guest experience while managing schedules, cross-training, and delegating tasks appropriately.
• Implement in-store marketing promotions promptly and engage with the local community to boost sales.
• Supervise new product rollouts, including training, marketing, and sampling.
• Set business goals, monitor results, and involve the team in improvement plans.
• Ensure products are consistently available and meet brand standards.
• Use suggestive selling techniques to increase sales.
• Analyze profit and loss statements, identify trends, resolve issues, and take ownership of controllable costs.
• Control cost of sales through efficient ordering and inventory management.
• Manage labor costs through effective hiring and scheduling.
• Conduct monthly self-audits, initiate action plans, and control cash loss with established procedures.
• Follow maintenance schedules for equipment and facilities to ensure proper functioning.
• Coordinate with other managers and make shift plan adjustments to meet goals.
• Maintain a strong focus on guest satisfaction by promptly handling concerns using established methods.

Qualifications and Experience

• Degree or diploma in Hotel Management or any graduate degree.
• 2 to 3 years of managerial experience in retail or quick-service restaurant (QSR) industry.
• Strong ability to drive business growth through deep customer insights.
• Keen to learn quickly and take swift action.
• Result-driven with a hands-on approach.
• Excellent communication, conflict resolution, team leadership, and problem-solving skills.