Residential Life & Operations Manager

About UniLodge Living Group

UniLodge Living Group is committed to delivering outstanding living experiences by engaging exceptional individuals passionate about property management, hospitality, and community engagement. Boasting a diverse portfolio of over 120 properties across Australia and New Zealand and approaching its 30th anniversary, the group offers ample opportunities for career growth and meaningful work.

Role Overview

The Residential Life & Operations Manager role is multifaceted, combining community leadership, student wellbeing support, team management, and property operations oversight. This position is vital for fostering an excellent experience for residents by overseeing life programs, supporting wellbeing initiatives, driving occupancy levels, and leading a dedicated onsite team.

Key Responsibilities

• Develop and nurture a welcoming, inclusive residential community that enables students to succeed socially and academically.
• Lead initiatives related to residential life and community engagement, including wellbeing programs, events, and resident support activities.
• Manage daily operations of a 300-bed residence ensuring compliance, safety, maintenance, and quality service standards.
• Guide, motivate, and advance the capabilities of a small, high-performance team comprising full-time staff and Residential Advisors to achieve excellent resident outcomes.
• Establish and maintain strong partnerships with students, university representatives, internal departments, and external stakeholders to support occupancy, retention, and operational targets.

Required Skills and Experience

• Proven background in student accommodation, higher education, hospitality, residential communities, or comparable service-oriented sectors.
• Deep understanding of student wellbeing, pastoral care, or resident engagement frameworks.
• Demonstrated leadership proficiency with the ability to inspire and grow teams.
• Excellent communication abilities, both oral and written.
• Right to work in Australia, possession of a Blue Card, and a valid National Police Check.

Benefits and Culture

• Competitive salary reflective of your expertise and contributions.
• An inclusive workplace culture that respects individuality and values meaningful input.
• Opportunities to influence organizational direction through engagement forums and collaborative platforms.
• A vibrant community environment supported by team events, celebrations, and social initiatives.
• Exclusive travel benefits including preferred rates at Essence Hotels & Apartments.
• Generous referral bonuses up to $1,000 for recommending talented new team members.

Additional Information

UniLodge Australia is part of the UniLodge Living Group and upholds equal opportunity employment principles, welcoming candidates from diverse backgrounds. We are also a 2026 Circle Back Initiative Employer, pledging to respond to all applicants.