Resident Services Officer

About Anglicare Sydney and the Role

Join Anglicare Sydney, a trusted not-for-profit organisation with over 170 years of experience supporting vulnerable individuals. We impact the lives of more than 40,000 people annually through compassionate, person-centred care. We are currently seeking a Resident Services Officer to contribute to a welcoming, inclusive environment at our Castle Hill Seniors Community.

This permanent full-time position operates Monday through Friday, from 8:00 am to 4:00 pm, focusing on delivering exceptional support and engagement within our Retirement Village setting.

Key Responsibilities

• Serve as the friendly face welcoming residents, guests, contractors, and visitors, ensuring excellent reception and concierge services.
• Promptly address resident inquiries and issues with professionalism and care.
• Help residents utilize village services, digital platforms, and participate in community activities.
• Support new residents in their onboarding and orientation for smooth transition into village life.
• Provide day-to-day practical assistance and link residents with needed support.
• Manage reception duties, phone calls, emails, and general administrative tasks efficiently.
• Keep accurate and up-to-date resident records within village databases and systems.
• Coordinate communications such as newsletters, notices, and digital display content.
• Organize meeting setups, room bookings, and maintain meeting records.
• Assist with resident correspondence and information dissemination in collaboration with village teams.
• Support the planning and execution of resident events, activities, and wellbeing programs.
• Facilitate event logistics including registration, room preparation, and feedback collection.
• Encourage active resident participation to foster community connections.
• Assist with transportation and attendance arrangements for village activities as needed.
• Build constructive relationships with residents, families, suppliers, contractors, and internal teams.
• Help resolve resident concerns and address daily operational issues.
• Contribute to a positive, inclusive team environment and support ongoing improvement initiatives.

Candidate Profile and Requirements

• Friendly, organised, and customer-focused individual passionate about making a positive impact in the lives of older adults.
• Previous experience in customer service, administration, reception, or hospitality roles.
• Strong verbal and written communication skills with excellent interpersonal abilities.
• Highly organised, capable of managing multiple tasks efficiently.
• Familiarity with Microsoft Office suite and comfortable using digital systems.
• Detail-oriented with proficient problem-solving skills.
• Hold a valid, unrestricted Driver's Licence is preferred.
• Ability to work cooperatively within a team.

Why Work With Anglicare?

• Be part of an organisation committed to meaningful opportunities and choice for those we serve, as well as for our dedicated employees.
• Enjoy job security, stability, and future-oriented growth in a reputable and established community.
• Join a community embracing diversity, faiths, and cultures with shared values of kindness, humility, and respect.
• Access ongoing professional development and leadership training to advance your career.
• Benefit from attractive salary packaging options reducing taxable income and increasing take-home pay, including up to $15,900 tax-free salary packaging and $2,650 on accommodation, meals, and entertainment.
• Receive exclusive discounts at over 400 retailers, Employee Assistance Program, and a Fitness Passport offering discounts to more than 800 gyms for you and your family.

Additional Information

This opportunity is based at Castle Hill Village and operates full-time onsite. Applications are welcomed from a diverse range of backgrounds, with strong encouragement for Aboriginal and Torres Strait Islander peoples and inclusivity across all genders, ages, abilities, and cultures. Please note, unsolicited agency resumes are not accepted.

Application Close Date: August 14, 2026.