Resident Liaison Officer (RLO)

About the company

United Infrastructure is a fast-growing organisation delivering essential infrastructure work across utility and social infrastructure. Its specialist teams focus on practical, innovative solutions for complex client needs.

The business operates through two main areas: Utility Infrastructure, which covers the design, construction and maintenance of water, energy, gas, power and telecoms networks for major UK network owners and operators; and Social Infrastructure, which supports homes and communities through retrofit, refurbishment and maintenance work.

Role overview

This Resident Liaison Officer role is a key customer-facing position where you will act as a visible and reliable contact for residents. You will help keep people informed, support smooth communication around works, and make sure the customer experience remains positive throughout the project.

What you will do

You will keep residents updated through newsletters, meetings, site visits and open days, and make sure they understand the planned work and any changes to the schedule or process. You will also coordinate key handovers to the site team and provide strong aftercare once the work is underway or completed.

A major part of the role is balancing expectations between residents, the client and the operations team, while making sure works are finished to a satisfactory standard and concerns are handled professionally.

Who this role suits

The company is looking for someone with confidence in handling challenging situations, strong communication skills, and the ability to work well with different stakeholders. Experience in resident liaison or community engagement, particularly with a contractor or client-side organisation, would be an advantage, especially where planned or reactive maintenance or asset management is involved.

Additional information

United Infrastructure states that it is committed to inclusive and accessible recruitment. Applicants are encouraged to share any support needs or adjustments that could help remove barriers during the process.

The successful candidate must hold a UK driving licence and have access to their own car.

This is a public-facing role that calls for resilience, discretion and a respectful approach at all times.

The company also highlights the opportunity to build a career in property services while contributing to meaningful work that supports local communities.