Reservation and Customer Service Manager FR/EN
MaaSil Inc - Tops profils temps plein de Madagascar / Maurice / Bénin
Cotonou, Littoral Department, Benin · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 1 day ago
- Work mode
- In office
- Education
- Relevant higher education preferred
- Resume
- Required to apply
Where you'll work
Job description
About the Company
MaaSil Inc is a business specializing in outsourcing services from Madagascar. It offers French, Swiss, and Belgian clients access to consultants based in Madagascar across various profiles. The company’s mission is to provide the best talents from Madagascar to its clients while ensuring optimal salary conditions for its teams.
Job Responsibilities
- Manage customer service through emails, SMS, chat, and both incoming and outgoing calls.
- Handle reservations and provide online concierge services.
- Oversee revenue management activities.
- Monitor market prices to maintain competitive positioning.
- Perform commercial prospecting for business partners.
- Conduct prospecting of prescribers.
- Source and filter real estate properties matching client needs.
- Manage the property selection process, including business planning, profitability rate calculations, pre-selection of files, and broker relationship management.
- Track service providers and perform client checks to ensure quality.
- An experience in the hospitality sector is considered a significant advantage.
About the Client
The client is a hospitality brand specialized in managing and providing short-term furnishings. They offer well-located, comfortable furnished apartments suited for travelers and professional stays.
Compensation and Benefits
- Competitive fixed salary, among the highest in the market.
- Additional commissions tied to qualitative and quantitative targets (for sales roles only).
- Salary increase of 10% every 6 months.
- Comprehensive health insurance covering spouse and children fully.
- Supplementary retirement plan.
- Evening shuttle service for commuting.
- Option for teleworking either fully or partially, according to the employee's preference.
Candidate Profile
- Fluency in French: reading, writing, and speaking at an expert level.
- Fluency in English: reading, writing, and speaking at an expert level.
- Relevant educational background is preferred.
- Full autonomy is required as the candidate will directly liaise with the client; professionalism is mandatory.
- Versatility and the ability to manage multiple tasks effectively.
- Proactive attitude and ability to make constructive suggestions.
Working Hours and Days
The work schedule consists of 9 hours a day, 4 days per week, including one weekend day. Shifts are either Sunday to Wednesday or Wednesday to Saturday, from 10:00 to 19:00 Madagascar time.