Rents Advisor

Role overview

The Rents Advisor will manage annual and one-off rent reviews, working closely with residents and internal teams to make sure the correct rent is applied to every tenancy. The role sits within the Rent Assessment Team and supports accurate rent and service charge processing across all tenure types.

Position details

• Role: Rents Advisor
• Reports to: Rent Assessment Team Leader
• Location: Dublin, Ireland
• Work arrangement: Hybrid
• Contract: Fixed-term position running until 31 December 2026
• Salary range: €32,584 to €44,803, depending on experience

Key responsibilities

• Help coordinate the yearly rent and service charge review process in line with organisational policies and procedures.
• Handle ad hoc rent assessments during the year for new tenancies, transfers, changes in household circumstances, and other rent-related matters.
• Guide residents on benefits and welfare supports where appropriate.
• Assist in reviewing and improving rent and service charge policies, processes, and procedures when required.
• Collect information and support reporting on rent and service charge assessment performance.
• Contact residents about rent assessments by phone, email, or letter as needed.
• Provide wider administrative assistance to the Operations team when required.
• Work with colleagues across Operations to improve service delivery and achieve shared outcomes.
• Coordinate with internal and external stakeholders as needed.
• Carry out any other duties that are consistent with the scope of the role.

Corporate responsibilities

• Carry out all work in a way that reflects Clúid’s values and supports its mission of helping build thriving communities.
• Follow all company policies and procedures at all times.
• Use good judgement and discretion in every aspect of the role.
• Maintain high standards in relation to health, safety, and wellbeing for both the organisation and yourself.

Person specification

The ideal candidate will be highly organised, customer-focused, able to communicate clearly, and comfortable solving problems. You should be able to manage your own workload with limited supervision, show initiative, and have a solid understanding of housing sector practices, legislation, and regulations.

Experience and qualifications

• At least 2 years of experience in a customer service setting is essential.
• Experience in income management or rent assessment, ideally within social housing, is preferred.
• A professional qualification such as ICSH, CIH, or IAVI is desirable.
• Experience working with diverse communities and understanding social housing challenges is desirable.
• Familiarity with housing regulations, policies, and best practice is also desirable.

About the organisation

Clúid provides affordable, quality housing in Ireland and aims to create communities where everyone has a good place to live. The organisation is focused on making a meaningful difference in people’s lives and supporting positive social change.

What you can expect

Employees benefit from a collaborative and supportive environment, flexible working arrangements, learning and development opportunities, and a broad package of benefits.

Benefits

• 25 days of annual leave.
• 3 additional days off over Christmas and on Good Friday.
• 10% pension contribution.
• VHI cover.
• Employee Assistance Programme.
• Bike to work scheme.
• Tax Saver Travel scheme.
• Sick pay.
• Income protection payment.
• Paid maternity leave.
• Paid paternity leave.
• Flexible working options, including hybrid arrangements.
• Inclusive workplace culture recognised with a Gold Award from Investors for Diversity.