Renewals Specialist

About Zscaler

Zscaler drives digital transformation, empowering customers to be agile, efficient, resilient, and secure. As a leader in AI-driven solutions, we harness the largest security data lake globally to power our cloud-native Zero Trust Exchange platform, protecting users, devices, and applications from cyber threats and data loss regardless of location.

At Zscaler, outcomes matter more than titles, with a culture valuing impact, accountability, and transparent, constructive debate to foster innovation and high-quality results quickly. Our environment champions customer obsession, teamwork, ownership, and a sense of urgency, enabling employees to excel and realize their full potential. If you're motivated by purpose, enjoy solving complex problems, and want to be at the forefront of cybersecurity for the AI era, consider joining us.

Role Overview

We are seeking a Renewals Specialist to support our team in Singapore in an onsite capacity. Reporting to the Senior Director of Renewals, this position focuses on safeguarding and expanding Annual Recurring Revenue (ARR), expediting renewal processes, and enhancing commercial results. The role involves collaborating closely with Assistant Vice Presidents and their teams regionally.

Key Responsibilities

• Collaborate with Account Executives and Sales Leadership to ensure timely handling of renewals in the designated region
• Continuously assess account health and identify risk indicators to detect potential churn and opportunities for growth
• Develop and coordinate mitigation strategies and action plans for at-risk and high-value clients alongside cross-functional teams
• Lead structured forecasting sessions with account teams for current and upcoming quarters
• Provide strategic renewal insights and consultative support aimed at improving retention, minimizing churn, and enhancing renewal success

Desired Attributes

• Comfortable navigating uncertainty and ambiguity, with the ability to forge pathways in dynamic environments
• Demonstrates leadership akin to a conductor, driving purposeful action with integrity and versatility between strategy and execution
• Strong problem-solving orientation, focusing on delivering impactful solutions to complex challenges
• Committed to high-trust collaboration, embracing candid feedback and fostering teamwork and mutual trust
• Growth-minded learner, passionate about personal and professional development through continuous feedback and purposeful work

Minimum Qualifications

• Experience in Sales, Deal Desk, Renewals, or Renewal Operations roles
• Robust commercial insight and financial analysis skills, including familiarity with SaaS and revenue recognition for renewals
• Proficiency utilizing CRM and Configure Price Quote (CPQ) software tools
• Innovative mindset with the ability to devise retention and growth strategies beyond standard renewal procedures
• Excellent communication, organizational, and cross-functional project management capabilities

Preferred Qualifications

• History of managing renewals within cybersecurity or technically complex industries
• Advanced experience with customer success platforms like Gainsight to inform retention strategies
• Skilled in negotiating and managing complex, multimillion-dollar global renewals

Benefits and Culture

• Comprehensive health insurance options
• Generous vacation and sick leave policies
• Parental leave programs
• Retirement savings plans
• Educational reimbursement opportunities
• Various onsite perks

Zscaler values diversity and inclusivity, fostering a workplace where employees from all backgrounds can thrive. We comply with applicable laws and company policies related to security, privacy, and discrimination, ensuring fair employment practices. Reasonable accommodations are provided during recruitment for candidates with disabilities or differing needs.

Equal Employment Opportunity

Our commitment is to a workplace free from discrimination and bias, where every qualified applicant is considered without regard to protected characteristics as defined by law.

Pay Transparency

Zscaler adheres to all relevant pay transparency regulations to promote fairness.