- Experience
- Any
- Salary
- USD 6,000 – USD 7,700 / month
- Openings
- 1
- Posted
- 4 weeks ago
- Work mode
- Work from home
- Eligibility
- Candidates with experience in service desk or technical support are preferred. Applicants should also have strong troubleshooting skills, good communication and customer service abilities, familiarity with ticketing systems, and a reliable home office setup.
- Resume
- Required to apply
Job description
Role overview
The Remote Service Desk Specialist handles advanced technical and operational support requests from a remote setting. The role calls for strong problem-solving ability, solid customer service experience, and a calm, efficient approach to resolving issues quickly.
Key responsibilities
- Handle incoming service desk questions and support cases.
- Diagnose and resolve problems related to hardware, software, and systems.
- Keep clear records of support work and the outcomes reached.
- Track ticket queues and help maintain service-level targets.
- Pass on more complex incidents to the appropriate team when needed.
- Work toward a high level of customer satisfaction in every interaction.
Qualifications
- Previous experience in service desk or technical support work is preferred.
- Strong analytical thinking and troubleshooting capability are important.
- Good verbal and written communication, along with a service-focused mindset, is required.
- Comfort using ticketing or case management platforms is expected.
- A dependable home workstation and stable remote setup are necessary.
Compensation and benefits
The monthly salary for this position is between $6,000 and $7,700.
- Remote technical support opportunity
- Paid technical training
- Help with certification programs
- Room for career growth
Additional information
This is a remote full-time role based out of New York, United States.