Job description

Role overview

DASH Prime Consulting is looking for a skilled and service-oriented Remote IT Technician to deliver technical assistance, fix technology-related problems, and help keep systems running smoothly in a remote support setting. The position calls for solid technical knowledge, clear communication, and a calm, efficient approach to solving user issues.

What you'll do

Offer remote support for desktops, laptops, mobile devices, software tools, and connectivity-related concerns.
Investigate and resolve issues raised by users in a prompt, professional manner.
Set up, update, configure, and maintain operating systems, business applications, and security software.
Handle user profiles, passwords, permissions, and access settings.
Support email platforms, cloud services, VPN access, and other remote connection tools.
Track system health and look for warning signs before problems escalate.
Keep detailed records of tickets, fixes, procedures, and outcomes.
Carry out routine upkeep, patching, backups, and security checks.
Help promote cybersecurity awareness and follow security best practices.
Work with internal teams and outside vendors on more complex technical problems.

Skills and qualifications

Good working knowledge of Windows, macOS, and common workplace software.
Familiarity with networking fundamentals such as TCP/IP, DNS, DHCP, VPNs, and wireless connectivity.
Hands-on exposure to remote support tools and help desk systems.
Strong diagnostic and problem-solving ability.
Clear verbal and written communication skills.
Ability to explain technical matters in simple terms to non-technical users.
Good organization and time management.
Capability to handle several support tasks at once and set priorities effectively.
Professional attitude, patience, and a strong customer-first mindset.

Preferred background

A bachelor's degree or diploma in Information Technology, Computer Science, Information Systems, Network Administration, or a similar discipline is preferred.
Prior experience in IT support, technical support, help desk work, systems administration, or network support is an advantage.
Exposure to cloud platforms, endpoint management tools, ticketing software, cybersecurity practices, and remote monitoring tools is helpful.
Certifications such as CompTIA A+, Network+, Security+, Microsoft, Cisco, or comparable credentials are considered a plus.

Additional information

The ideal candidate is dependable, technically strong, and focused on finding solutions. This role supports secure, reliable, and efficient technology operations that help users stay productive and contribute to overall business success.