Remote Customer Service Representative for Veteran Assistance (Phone/Email/Chat)

About Resonance CX Partners

Resonance CX Partners is dedicated to connecting experienced professionals with roles that align closely with their values. Operating as a facilitator rather than a staffing agency, they vet and present opportunities from organizations focused on excellent customer service.

Job Overview

• Compensation up to $17 hourly
• Fully remote role with flexible work location options
• Several positions are open with ongoing new hire sessions planned through 2026
• All necessary remote work equipment provided
• Opportunity to contribute positively by supporting Veterans
• Mandatory training phase to ensure thorough onboarding and skills development

Key Responsibilities

• Handle inbound customer calls and inquiries professionally via phone, email, and chat
• Conduct outbound calls when required to fulfill business needs
• Address customer concerns promptly, escalating when necessary
• Keep detailed and accurate records of customer interactions using CRM or case management tools
• Maintain high-quality customer service standards as assessed through internal monitoring and feedback surveys

Qualifications

• At least 3 years’ experience in customer service or contact center roles
• High school diploma or GED mandatory; higher education preferred
• Proficient English communication skills, both spoken and written
• Strong listening and interpersonal abilities
• Capacity to juggle multiple tasks efficiently and comprehend inquiry resolution flows

Preferred Attributes

• Familiarity with CRM or case management software
• Ability to collaborate effectively within teams
• Competent typing and writing skills for handling customer responses
• Experience using electronic communication platforms

Additional Information

This opportunity emphasizes candidate privacy and inclusivity, promoting equal employment. Resonance CX Partners serves to bridge individuals and reputable employers but is not the employer of record. Reports of unethical hiring practices are encouraged to be brought forward.